# Customer Success Manager > Oredata Yazılım Anonim Şirketi · İstanbul, Turkey (Hybrid) · — · Posted 2026-07-17 **Workplace:** hybrid ## Description OREDATA is a Digital Transformation & IT Consulting firm with 10+ years of proven expertise and hundreds of successfully implemented projects across the EMEA region. When you join the OREDATA team, you'll be working hand-in-hand with experts focused on tackling digital, operational, analytical & data science challenges with the greatest impact. We foster collaboration with proximity, an agile and autonomous approach and best practices and guiding principles. Read more: [https://medium.com/@oredata-engineering](https://medium.com/@oredata-engineering) Apply and be part of our exciting journey! As a CSM, you are the first line of defense against churn and the primary driver of high-quality, long-term revenue. Your mission is not just to maintain relationships, but to act as a **deeply informed technical consultant** who monitors customer health, interprets complex usage data, and proactively positions Oredata’s high-margin Services as critical solutions to our clients' most urgent Data, AI, and Cloud challenges. **Key Responsibilities:** Customer Onboarding: - Conduct thorough onboarding sessions to ensure smooth transitions and successful deployments. - Establish clear expectations and SLAs to set the foundation for a strong partnership. Customer Relationship Management: - Build and maintain strong relationships with key stakeholders at customer organizations. - Proactively identify and address customer needs and pain points. - Serve as a trusted advisor, providing strategic guidance on technology adoption and best practices. Support and Managed Services: - Oversee the delivery of high-quality support and managed services. - Monitor critical KPIs, such as SLAs and customer satisfaction metrics. - Collaborate with technical teams to resolve issues promptly and effectively. Business Reviews & Ensuring Client Success: - Conduct regular business reviews (at least quarterly) to review performance, discuss strategic initiatives, and identify opportunities for growth. - Present insights and recommendations to drive customer success. Advocacy and Follow-up: - Advocate for customer needs within the organization, ensuring timely resolution of issues. - Follow up on action items and commitments to ensure accountability. Renewal Management: - Identify renewal opportunities and proactively engage with customers to secure long-term partnerships. - Develop and execute renewal strategies to optimize revenue and customer satisfaction. Key Account Growth & New Business Opportunities: - Identify and develop new business, upsell, and cross-sell opportunities within key accounts by aligning additional products, cloud solutions, and managed services with customers’ strategic needs. **Required Technical Skills & Experience** Technical competency in Data, AI, and Cloud is critical for success in this role, requiring a depth that enables the interpretation of complex platform usage and the delivery of architectural recommendations. - **Deep Analytical and Technical Solution Capability:** The ability to interpret complex GCP, Data, and AI usage metrics, track key customer health indicators, and generate data-backed recommendations for optimization. This skill set must support the proactive delivery of technical risk assessments and solution architecture recommendations to maintain account stability. - **Cloud Fluency (GCP Focus):** Strong functional understanding of core Google Cloud Platform (GCP) services, infrastructure, and billing models to advise customers on cost optimization and efficient resource utilization. - **Value Quantification:** Proficiency in creating meaningful, data-driven reports and dashboards that clearly articulate the ongoing financial and operational value Oredata delivers to the customer. - **Tool Proficiency:** Experience working within CRM systems (Salesforce preferably) , customer success platforms, and data analytics tools for reporting and tracking Customer Health Scores. **Required Soft Skills & Behavioral Traits** - **Risk Management Mindset:** Innate ability to prioritize tasks based on revenue risk and maintain calm under the pressure of high revenue concentration. - **Customer Advocacy:** Possesses a genuine, proactive mindset and commitment to becoming a trusted advisor, always prioritizing the customer's long-term success over short-term gains. - **Strategic Relationship Builder:** Highly effective at navigating multi-level customer organizations (from end-users to C-level executives) to secure commitment and identify expansion opportunities. - **Conflict Resolution:** Proven aptitude for problem-solving and mediating technical or contractual challenges between the customer and internal Engineering teams. [](http://www.oredata.com/)**Why Oredata?** - Remote working and flexible time off - Opportunity to get company paid Professional Certificates (Google Cloud Platform, Confluent Kafka, etc) - Access to Online Training Platforms (Udemy, Pluralsight, A Cloud Guru, Coursera, etc.) - Opportunity to work on international projects - Private Health Insurance - Birthday Leave Policy - Dynamic work ecosystem where you can take initiative and responsibility - Open communication, flexibility and start-up spirit - Learning & Development opportunities for both personal and professional growth **Kişisel verileriniz işe alım sürecinin yürütülebilmesi amacıyla veri sorumlusu sıfatıyla şirketimiz Oredata Yazılım A.Ş. tarafından işlenecektir.** Kişisel verilerinizin işlenmesi ve haklarınızla ilgili detaylı bilgiye [https://oredata.com/personal-data-protection-policy/](https://oredata.com/personal-data-protection-policy/) [](https://www.adesso.com.tr/adesso-com-tr/download/politika-metni/adesso-tr-kvkk.pdf)bağlantısı üzerinden ulaşabilirsiniz. ## Apply [Apply at Oredata Yazılım Anonim Şirketi](https://apply.workable.com/oredata/j/325461C5EB/apply) --- Powered by [Workable](https://www.workable.com)