# Customer Success Manager Junior

> Orquest - Retail Smart Planning · Madrid, Spain (Remote) · Full-time · Posted 2026-07-16

**Workplace:** remote

**Department:** Adoption

## Description

**Orquest** was born from a conviction: in retail, every interaction counts. A fundamental part of the in-store experience is people — both customers and employees — and our software is created precisely to synchronize both. We put **AI** and **machine learning** at the service of stores so they always have the right employee, in the right place, at the right time.

Our team is growing and we're looking for a **Customer Success Manager Junior (CSM)** to help drive software adoption, maximize value, and ensure long-term satisfaction for our clients.

### ✨ How you'll make a difference

-   **B2B Relationship Management:** You will manage and nurture a portfolio of mid-sized and enterprise B2B accounts, navigating their organizations to build trusted relationships with key stakeholders.
-   **Value Realization:** You won't just track usage; you will understand what specific KPIs your clients want to improve and guide them to achieve those goals using Orquest.
-   **Data-Driven Storytelling:** You will use data and reports to prepare meetings and demonstrate the tangible ROI and time-savings our tool provides to the client.
-   **Proactive Account Health:** You will monitor adoption metrics, anticipate risks, and manage day-to-day situations with clients, ensuring they see continuous value in our software.
-   **Cross-functional Collaboration:** You will act as the voice of the customer, proposing internal improvements and escalating product feedback to our tech and adoption teams.

## Requirements

### 🧩 What we are looking for

-   **2+ years of experience** as a Customer Success Manager.
-   **B2B SaaS Experience:** You must have proven experience dealing with B2B clients. You know how to navigate corporate accounts, manage expectations, and handle situations where a client might not immediately see the value of the tool.
-   **Analytical Skills:** You are comfortable working with data, Excel, and ideally Power BI, to build reports that tell a story.
-   **CRM Proficiency:** Previous experience using CRMs (HubSpot, Vitali, Salesforce) to manage your pipeline.
-   **Languages:** Excellent English and Spanish. A strong level of French is a massive plus.
-   **Soft Skills:** Highly proactive, resilient, structured, and capable of prioritizing tasks autonomously.
-   **Nice to have**_:_ Previous knowledge of the Retail or Restaurant/QSR industries.

## Benefits

### 🌱 What we offer

✨ A key role in a fast-growing international SaaS company

🌍 A diverse, global team and collaborative culture

💡 Real ownership and autonomy to drive impact

💎 Beyond the Salary:

-   Comprehensive Medical Insurance.
-   OpenUp platform for your mental well-being.
-   Cobee for flexible compensation (meals, transport, etc.).
-   Language classes to keep you growing.
-   A flexible work model

## Apply

[Apply at Orquest - Retail Smart Planning](https://apply.workable.com/orquest/j/416D3396C0/apply)

---
Powered by [Workable](https://www.workable.com)