# Case Manager Assistant

> Outsourcing Advantage · Santiago de los Caballeros, Dominican Republic · Full-time · Posted 2026-08-20

**Workplace:** on_site

**Department:** OSA Santiago

## Description

Outsourcing Staffing Advantage is seeking a Case Manager Assistant who will serve as an important point of contact for patients, families, physicians, healthcare providers, and service disciplines. This role will assist with day-to-day case coordination, communication, documentation, service orders, and follow-up to ensure patients receive the appropriate services in a timely and organized manner.

The successful candidate will work closely with an RN Case Manager and will receive **comprehensive training** on the company's case management processes, medical record system, service coordination procedures, and documentation requirements.

**Key Responsibilities**

-   Assist the RN Case Manager with the day-to-day coordination and management of assigned patient cases.
-   Maintain regular communication with patients and their family members regarding services and care coordination.
-   Communicate professionally with physicians, medical offices, healthcare providers, and other service disciplines involved in patient care.
-   Coordinate communication between patients, families, physicians, and service providers to ensure continuity of care.
-   Create and process orders for services within the company's medical record system.
-   Document patient communications, follow-ups, service coordination, and other case-related activities accurately and promptly.
-   Maintain organized and up-to-date patient records and case documentation.
-   Follow up with providers and other parties to ensure requested services and documentation are completed appropriately.
-   Assist with coordinating services based on patient needs, insurance coverage, authorizations, and established care plans.
-   Escalate questions, concerns, or complex case issues to the assigned RN Case Manager.
-   Work collaboratively with the RN Case Manager to resolve service coordination issues and ensure appropriate follow-up.
-   Monitor assigned cases and communicate any changes, delays, concerns, or barriers that may affect the patient's services.
-   Follow company procedures, documentation standards, and compliance requirements.
-   Participate in ongoing training and coaching provided by the company's clinical and case management team.
-   Maintain professional communication and confidentiality when handling patient information.

## Requirements

-   **C1 English and Spanish proficiency**.
-   Previous experience in **healthcare, medical administration, medical billing, insurance, patient services, or a related field** is strongly preferred.
-   Basic understanding of the **U.S. healthcare system**.
-   Familiarity with **Medicare and Medicaid** is highly preferred.
-   Basic knowledge of health insurance coverage, eligibility, authorizations, and covered services.
-   Experience with medical records, documentation, or healthcare-related administrative systems is a plus.
-   Strong organizational and follow-up skills.
-   Excellent attention to detail and accuracy.
-   Ability to manage multiple patients, tasks, communications, and deadlines simultaneously.
-   Strong interpersonal and professional communication skills.
-   Ability to communicate clearly and professionally with patients, family members, physicians, and healthcare providers.
-   Ability to learn new healthcare systems, processes, and procedures quickly.
-   Comfortable working independently while knowing when to escalate questions or concerns to the RN Case Manager.
-   Must be comfortable working remotely and collaborating through Microsoft Teams and other communication platforms.

## Benefits

-   **Opportunity to work on diverse and exciting projects.**
-   **Supportive and collaborative work environment.**
-   **Weekly payments.**
-   **Weekly incentives based on performance.**
-   **Weekends off.**
-   **Hiring bonus.**
-   **Loyalty Bonus**
-   **Annual Performance Salary Review Increases up to 10%**
-   **Paid Breaks**
-   **Growth opportunities.**
-   **Referral bonus.**
-   **National holidays pay double the hourly rate.**
-   **US holidays off when applicable.**
-   **Best work environment in Santiago.**
-   **Morning shift available.**
-   **Back-office positions.**
-   **Paid Breaks**
-   **Annual Performance & Salary Review**
-   **Loyalty Bonus**

## Apply

[Apply at Outsourcing Advantage](https://apply.workable.com/osa/j/0188C9555E/apply)

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