# Customer Service & Ecommerce Specialist

> Outsourcing Advantage · Santiago de los Caballeros, Dominican Republic · Full-time · Posted 2026-10-19

**Workplace:** on_site

**Department:** Nicole Tiburcio

## Description

Outsourcing Advantage is seeking a reliable **E‑Commerce Specialist** to join our team in a fast‑paced, on‑site environment. This role combines customer service with hands‑on ecommerce marketplace management and is ideal for someone organized, detail‑oriented, and comfortable handling customer communication.

### Responsibilities

**Customer Service**

-   Manage all incoming messages on Amazon, eBay, Walmart, Shopify, and email
-   Answer and handle phone calls during business hours (9 AM – 5 PM EST)
-   Ensure all customer messages are answered within the same business day
-   Handle returns, refunds, and disputes professionally across all platforms, Disputes (A-to-Z) claims, open and manage cases on amazon seller central.

**Marketplace Management**

-   Take ownership of one specialized platform (Walmart, eBay, or Shopify) and build deep expertise

-   Create and maintain product listings with accurate titles, descriptions, and images
-   Monitor listing health and resolving any issues promptly

## Requirements

-   Proven experience in a customer service and e-commerce role.
-   Fluent English speaker with a clear, professional accent — comfortable communicating with American customers at a level of C1 Advanced.
-   Available and responsive Monday–Friday, 9:00 AM – 5:00 PM EST
-   Proficiency working with e-commerce platforms (e.g., Shopify, Amazon Seller Central, eBay, or Walmart Seller Center) and order management systems prefered.
-   Proficiency with Seller-Cloud or similar multi-channel management tools preferred.
-   Tech savvy and a fast learner.
-   Committed to providing excellent customer experiences.

## Benefits

-   Competitive salary.
-   Opportunity to work on diverse and exciting projects.
-   Supportive and collaborative work environment.
-   Weekly payments.
-   Weekly Incentives based on performance
-   Weekends off.
-   Hiring Bonus
-   Growth Opportunities
-   Referral Bonus
-   National holidays pay double the hourly rate
-   **US Holidays Off when applicable**
-   **Best work environment in Santiago**
-   **Morning shift available.**
-   **Back-office positions**

## Apply

[Apply at Outsourcing Advantage](https://apply.workable.com/osa/j/7F08F5A535/apply)

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