# Call Center Sales Operations Manager - T-Mobile

> OneTouch Direct · Tampa, United States · Full-time · Posted 2026-09-15

**Workplace:** on_site

**Department:** Leadership

## Description

Join the innovative team at **OneTouch Direct** as a **Call Center Sales Operations Manager** and play a pivotal role in driving excellence in our sales operations! We are dedicated to fostering a positive working environment that enables our team to thrive while providing unparalleled service to our clients.

**Key Responsibilities:**

-   Oversee and manage all aspects of sales operations within the call center to optimize performance and efficiency.
-   Develop, implement, and refine operational processes and procedures to improve sales execution.
-   Analyze sales data to identify trends, opportunities for improvement, and actionable insights.
-   Collaborate closely with sales leaders to drive strategy and align operational processes with sales goals.
-   Train and develop team members to ensure effective execution of sales strategies and operational protocols.
-   Monitor performance metrics and provide regular reports to management on key performance indicators.
-   Identify areas for automation and technology needs to streamline processes.

## Requirements

-   Bachelor's degree in business, management, or a related field.
-   3+ years of experience in sales operations or management within a call center environment.
-   Strong leadership skills with a proven track record of managing and developing teams.
-   Exceptional analytical skills with the ability to interpret data and make data-driven decisions.
-   Excellent communication and interpersonal skills to interact effectively with a diverse group of stakeholders.
-   Proficiency in CRM software, reporting tools, and Microsoft Office Suite.
-   Ability to thrive in a fast-paced, results-oriented environment while managing multiple projects.

## Benefits

-   **Full-Time Hours**: 40 hours per week schedule
-   **Supportive Environment:** Classroom training, plus ongoing support for your success!
-   **Great workplace:** Daily and weekly incentives to create a fun, competitive, and rewarding environment!
-   **Benefits**: Health Care Plan (Medical, Dental & Vision)
-   **Culture**: Diverse, welcoming culture with Employee Resource Groups
-   **Referrals**: Refer a friend and earn up to $2,000 per person!

## Apply

[Apply at OneTouch Direct](https://apply.workable.com/otdcareers/j/57E70E35AF/apply)

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