# Chat Customer Support Representative - AT&T

> OneTouch Direct · Tampa, United States · Full-time · Posted 2026-03-19

**Salary:** USD 30,000–50,000

**Workplace:** on_site

**Department:** FNC

## Description

Welcome to OneTouch Direct – where we turn customer service into a memorable experience! As a prominent contact center solution provider since 1998, we partner with Fortune 500 companies to ensure their customers receive unparalleled support and service.

We are currently looking for a **Chat Customer Support Representative** to join our dynamic team! You will be the voice behind the chat, assisting AT&T customers with their inquiries and ensuring they receive top-notch assistance in a timely manner.

**Your Role Will Include:**

-   Responding to customer inquiries via chat with a friendly and professional demeanor.
-   Resolving issues and providing information about AT&T products and services.
-   Handling customer complaints and questions effectively, ensuring satisfaction.
-   Maintaining a positive attitude while managing multiple chat interactions simultaneously.
-   Documenting conversations and ensuring follow-up where necessary.

## Requirements

-   Excellent written communication skills with a friendly and clear tone.
-   Previous experience in a customer service role, particularly in chat support, is a plus.
-   Strong problem-solving skills and the ability to think on your feet.
-   Ability to handle high volumes of chat interactions efficiently.
-   Familiarity with AT&T products and services is advantageous.
-   Proficiency with computers and chat support software.
-   Strong attention to detail and organizational skills.

## Benefits

-   The **WEEKLY COMISSION** will be paid based on performance, you receive can an additional $1, $2, or $3 an hour.
-   **Monthly COMISSION** \- To qualify for the monthly commission, **YOU MUST WORK 150 HOURS AND 7 DAY FUNCTION RESOLVE 91% OR HIGHER.**
-   **Full-Time Hours**: 40 hours per week schedule, with overtime opportunities!

-   **GREAT Earning Opportunitie**s: Competitive hourly pay PLUS monthly bonus opportunities!
-   **Supportive Environment:** Classroom training, plus 1-on-1 support for your first week of call taking!
-   **Great workplace**: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
-   **Benefits**: Health Care Plan (Medical, Dental & Vision)
-   **Growth**: Opportunity for professional advancement as we grow!
-   **Culture**: Diverse & Inclusive welcoming culture with Employee Resource Groups

## Apply

[Apply at OneTouch Direct](https://apply.workable.com/otdcareers/j/E983530577/apply)

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