# COMMUNICATION & COACHING SKILLS SPECIALIST

> Ototon · Sofia, Bulgaria (Hybrid) · — · Posted 2026-07-24

**Workplace:** hybrid

## Description

At Ototon, we believe that life-changing outcomes begin with life-changing conversations.

Every day, our Hearing Care Professionals help people reconnect with their families, regain confidence, and improve their quality of life. Behind every successful customer journey is a meaningful conversation built on trust, empathy, and exceptional communication.

To support this mission, we are looking for a **Learning & Development Expert** to help our teams continuously improve the way they communicate with customers.

This is not a traditional training role. It is a coaching role dedicated to helping professionals master the art of human conversation.

## Requirements

We're looking for someone who genuinely enjoys helping others grow.

Someone who believes that communication is a skill that can be developed through coaching, reflection, and deliberate practice.

Someone who asks thoughtful questions instead of providing ready-made answers.

Someone who inspires improvement rather than evaluates performance.

### Qualifications

-   Master's degree (preferred) in Psychology, Counselling, Coaching Psychology, Organizational Psychology, Education, or a related field.
-   Professional coaching certification is considered a strong advantage.
-   Experience coaching, mentoring, or developing professionals.
-   Excellent interpersonal and communication skills.
-   Strong emotional intelligence.
-   Ability to build trust quickly.
-   Outstanding listening skills.
-   Strong observation and analytical abilities.
-   Ability to provide constructive feedback that motivates improvement.
-   High level of professionalism and integrity.

### It Will Be an Advantage If You Have Experience In

-   Coaching Psychology
-   Executive or Business Coaching
-   Motivational Interviewing
-   Adult Learning & Development
-   Behavioural Psychology
-   Positive Psychology
-   Facilitation
-   Communication Skills Training
-   Leadership Development
-   Emotional Intelligence

## Benefits

The opportunity to build a new professional coaching function within one of the fastest-growing healthcare companies in the region.

A meaningful role focused on developing people rather than managing them.

Freedom to introduce modern coaching methodologies and learning practices.

A collaborative culture that values continuous learning and innovation.

Competitive compensation and long-term career development opportunities.

The chance to make a lasting impact on both employees and the thousands of people they serve every year.

## Apply

[Apply at Ototon](https://apply.workable.com/ototon/j/F5DFB2CA0A/apply)

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