# Guest Relations Officer (HighHouse/NOVA)

> OUE Restaurants Pte Ltd · Singapore, Singapore · Full-time · Posted 2026-02-27

**Workplace:** on_site

**Department:** Guest Relations

## Description

-   Assist in the first point of contact between guests and the restaurant through inquiries via phone, email, or online bookings.
-   Attend to inquiries and provide relevant information to secure future business or filter incoming inquiries to the relevant department for follow-up.
-   Answer calls, note down booking reservations, and update accordingly.
-   Manage and operate POS systems, including all card and cash transactions.
-   Assist in order-taking, recommend menu specialties, and upsell current and upcoming promotions.
-   Check and ensure bills’ accuracy before printing it for guests.
-   Balance cash floats at the start and end of each shift, maintaining financial integrity.
-   Assist in self-collection take-away services for guests, wrapping and packing food products to ensure they are in good condition beforehand to guests
-   Handle delivery platform apps and process orders promptly and effectively
-   Set up tables and service areas according to SOP
-   Assist to clear tables and dishes from the dining area and side stations.
-   Attend to guest inquiries/feedback politely and professionally and arrange for supervisors to attend to guests where necessary.
-   Assist in beverage preparation and support daily kitchen operations.
-   Follow and ensure appropriate personal hygiene and sanitation procedures are met
-   Any other duties as assigned by Management.

## Requirements

-   High school diploma or equivalent
-   Previous experience in customer service, call centre, or restaurant settings is preferred.
-   Excellent communication skills; verbally and in writing.
-   Strong problem-solving skills with the ability to handle customer complaints effectively and with empathy.
-   A team player to work collaboratively in a team environment
-   Proficiency in POS systems and online booking systems (I.e., Chope)
-   Possess organizational and team management skills with a strong and professional approach to guest service.

## Apply

[Apply at OUE Restaurants Pte Ltd](https://apply.workable.com/oue-restaurants-pte-ltd/j/9040210A21/apply)

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