# Centralized Load Control Customer Service Agent (TP)

> Pacific Aviation · San Francisco, United States · Part-time · Posted 2026-03-26

**Workplace:** on_site

**Department:** Operations SFO

## Description

Pacific Aviation is hiring experienced team members to perform **centralized load control** at **San Francisco International (SFO)** to support secure and efficient aircraft operations. This is a **part-time** position, ideal for candidates who are detail-oriented, safety-conscious, and thrive in behind-the-scenes aviation roles.

As Centralized Load Controller, you’ll play a critical role in coordinating weight and balance, preparing documentation, and ensuring that flights depart safely and on schedule.

## Requirements

**What You’ll Do**

-   Calculate EZFW (estimated zero fuel weight) and transmit to the flight dispatcher.
-   Prepare and complete all flight documentation (checklists, logs, etc.) as required by the airline.
-   Plan ULD requirement for the flight. Send UCM telexes after arrival and departure of aircraft.
-   Double check all incoming documentation (cargo list,
-   loading instructions, NOTOC) and contact the respective staff to correct errors.
-   Communicate special load information (e.g., AVI) to CLC for addition to NOTOC.
-   Notify Loading Supervisor of any weight restrictions and offload cargo per the cargo priority list.
-   Make note of trapped fuel that could affect the ZFW and notify flight dispatcher of significant changes in ZFW.
-   Contact CLC for the final readback.
-   Check the final load sheet for accuracy and present to pilots for signature.
-   Inform the cockpit crew of last-minute changes (LMC) and amend the load sheet accordingly.

**What You Bring**

-   Fluent in English (written and verbal)
-   Strong attention to detail and documentation accuracy
-   Ability to manage time-sensitive, high-pressure tasks
-   Team player with strong communication and coordination skills
-   Comfortable using technology and airline systems (DCS, telex, email, etc.)
-   Self-motivated, methodical, and able to adapt to unexpected situations
-   Aviation experience or 3+ months in a customer service role preferred
-   Must be legally authorized to work in the U.S.
-   Willingness to complete all required airline and safety training

**Schedule**

-   **Part-Time**
-   **Varies depending on availability and seasonal demand**
-   Must be available on **weekends and holidays** as needed

## Benefits

Benefits

-   Pay: $23.15 per hour + Shift B Premium ($1)
-   Medical, Dental, and Vision Insurance
-   401(k) Retirement Plan
-   Paid Time Off
-   Uniform Provided
-   Parking Discount
-   Paid Training
-   Referral Bonus
-   Cell Phone Plan Reimbursement

## Apply

[Apply at Pacific Aviation](https://apply.workable.com/pacificaviation/j/12EE797BD2/apply)

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