# Turn Around Coordinator (TRC) Customer Service Agent (ZG)

> Pacific Aviation · San Francisco, United States · Part-time · Posted 2026-05-08

**Workplace:** on_site

**Department:** Operations SFO

## Description

**Position Objectives:** 

Responsible for coordinating and carrying out activities related to various ramp duties while maintaining accurate and complete documentation. Act as a central point of contact with all involved teams.

## Requirements

**Ensure safe and efficient turnaround**

-   Comply with all requirements of Airlines and Authorities
-   Monitor customer safety during boarding and deplaning
-   Assist customers in a friendly and courteous manner

**Operational standards & timing**

-   Ensure processes are delivered within SLA standards
-   Ensure activity sequence matches station turnaround plan
-   Ensure all activities delivered are within the agreed times

**Coordination of turnaround activities**

-   Coordinate the turnaround activities with cleaners, aircraft search, fuelers, ramp and baggage handlers, food service trucks, and customer service staff (arrival & boarding)
-   Monitor communication on aircraft arrivals/departures and gate changes that would affect daily operation
-   Coordinate flight delay information with airline operations

**Monitoring, documentation & reporting**

-   Compile daily log of aircraft turnaround activities
-   Document/log and report any unsafe operations to supervisor
-   Provide ramp supervisor with onload/offload loading instructions (third-party) as required by the airline

**Procedures & compliance**

-   Follow departures and flight arrivals phase procedures
-   Comply with all safety procedures and airline policies

**Additional responsibilities**

-   Other duties as assigned by Supervisor(s) and Manager(s)

**What You Bring**

-   Fluent English communication skills
-   Strong verbal and written communication; active listening skills
-   Computer literacy and fast, accurate data entry
-   Calmness and solution-focus under pressure

**Schedule**

-   Must be available to work **at least 4 days per week**, including weekends and holidays
-   Shifts are afternoons

## Benefits

**Pay & Benefits**

-   **Hourly Pay:** $23.15 per hour + Shift Premium B ($1.00)
-   **Fully Paid Medical, Dental, and Vision Insurance**
-   **401(k)** with company match
-   **Paid Time Off**
-   **Uniform Provided**
-   **Paid Training**
-   **Parking Discount or Clipper Card**
-   **Referral Bonus**
-   **Cell Phone Plan Reimbursement**

## Apply

[Apply at Pacific Aviation](https://apply.workable.com/pacificaviation/j/B7FFD4136E/apply)

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