# Load Control Customer Service Agent (Internal AZ)

> Pacific Aviation · San Francisco, United States · Part-time · Posted 2026-03-26

**Workplace:** on_site

**Department:** Operations SFO

## Description

Pacific Aviation is hiring experienced Weight and Balance team members to perform **Load Control** at **San Francisco International (SFO)** to support secure and efficient aircraft operations. This is a **part-time** position, ideal for candidates who are detail-oriented, safety-conscious, and thrive in behind-the-scenes aviation roles.

As a Weight and Balance Load Controller, you’ll play a critical role in coordinating weight and balance, preparing documentation, and ensuring that flights depart safely and on schedule.

## Requirements

**What You’ll Do**

-   Coordinate with Centralized Load Control (CLC), ramp staff, and cargo teams to support safe and timely flight departures
-   Calculate estimated zero fuel weight (EZFW) and transmit to flight dispatch
-   Prepare and review flight documentation (checklists, logs, UCM telexes, etc.)
-   Verify cargo documents, loading instructions, and notify teams of errors or updates
-   Communicate last-minute changes (LMCs) to the cockpit crew and adjust load sheets accordingly
-   Track and report weight discrepancies or fuel impacts that affect ZFW
-   Uphold safety standards and loading principles based on load category and flight destination
-   Maintain accurate records and follow airline-specific and regulatory requirements

**What You Bring**

-   Fluent in English (written and verbal)
-   Strong attention to detail and documentation accuracy
-   Ability to manage time-sensitive, high-pressure tasks
-   Team player with strong communication and coordination skills
-   Comfortable using technology and airline systems (DCS, telex, email, etc.)
-   Self-motivated, methodical, and able to adapt to unexpected situations
-   Aviation experience or 3+ months in a customer service role preferred
-   Must be legally authorized to work in the U.S.
-   Willingness to complete all required airline and safety training

**Schedule**

-   **Part-Time**
-   **Varies depending on availability and seasonal demand**
-   Must be available on **weekends and holidays** as needed

## Benefits

Benefits

-   Pay: $23.15 per hour + Shift B Premium ($1)
-   Medical, Dental, and Vision Insurance
-   401(k) Retirement Plan
-   Paid Time Off
-   Uniform Provided
-   Parking Discount
-   Paid Training
-   Referral Bonus
-   Cell Phone Plan Reimbursement

## Apply

[Apply at Pacific Aviation](https://apply.workable.com/pacificaviation/j/D20553749D/apply)

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