# Manager - Guest Care & Booking Team, South Africa Region (US-Based, Remote)

> Paired · South Africa (Remote) · Full-time · Posted 2026-08-21

**Salary:** USD 12,000–18,000

**Workplace:** remote

**Department:** Alicia Sandra

## Description

### About the Role

We are looking for an experienced and proactive **Manager** to lead and support our remote team based in South Africa.

This role will oversee the **Guest Care & Booking function**, ensuring the team operates efficiently, delivers excellent service, and continues to improve as the business grows. The ideal candidate will have experience **managing and optimising remote teams**, improving processes, scaling operations, and supporting business growth.

Experience in the **property or real estate industry** is highly preferred, particularly in a hands-on operational role.

This is a flexible role for someone who is comfortable working in a fast-moving environment and can occasionally be **on call to support the out-of-hours team when needed**.

### What You'll Do

-   Manage and lead the South Africa-based remote **Guest Care & Booking team**.
-   Monitor team performance and identify opportunities to improve efficiency, productivity, and service quality.
-   Develop and optimise workflows, processes, and systems to support a growing team and business.
-   Help scale the team and operations as the business continues to grow.
-   Provide leadership, guidance, and support to team members.
-   Ensure guest inquiries, bookings, and operational matters are handled efficiently and to a high standard.
-   Work closely with the wider business to identify operational challenges and implement solutions.
-   Support recruitment, onboarding, training, and performance management as the team grows.
-   Track key performance metrics and ensure the team is meeting operational and service targets.
-   Be flexible and available to support the out-of-hours team when necessary.

## Requirements

-   Requirements

-   Proven experience managing and optimising **remote teams**.
-   Experience scaling teams, improving operations, or supporting business growth.
-   Strong leadership and people management skills.
-   Excellent problem-solving skills and the ability to take ownership of operational challenges.
-   Experience in **property, real estate, hospitality, or a similar industry** is highly preferred.
-   Comfortable working in a fast-paced and evolving environment.
-   Highly organised, proactive, and able to manage multiple priorities.
-   Flexible working style and willingness to occasionally be **on call outside regular working hours** when the business requires support.
-   Strong written and verbal English communication skills.  
      
    Who We're Looking For
-   We’re looking for a hands-on manager who can do more than simply supervise a team. You should be comfortable **building structure, improving processes, developing people, and helping the business scale**.
-   The ideal candidate is flexible, proactive, and comfortable stepping in when needed to ensure the team and business continue to run smoothly.

## Apply

[Apply at Paired](https://apply.workable.com/pairedrecruiting/j/6B82201416/apply)

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