# Real Estate Operations

> Paired · Brazil (Remote) · — · Posted 2026-06-01

**Workplace:** remote

**Department:** Richard

## Description

The Operations Team Member ensures day-to-day administrative, **leasing**, compliance, and reporting operations run smoothly across multiple manufactured housing communities. This role is execution-focused, detail-driven, and critical to maintaining operational accuracy, speed, and consistency.

**Core Responsibilities**

**1\. Leasing & Resident Administration**

-   Enter and maintain leases, renewals, move-ins, and move-outs in Rent Manager
-   Upload and organize resident documents (IDs, income proof, applications, agreements)
-   Track lease expirations and flag renewals in advance
-   Process resident info sheets and verify completeness

**2\. Background Checks & Compliance**

-   Run and track background & credit checks
-   Record approvals/denials per Fair Housing guidelines
-   Maintain audit-ready files for every resident
-   Support compliance with HUD, state, and park-level rules

**3\. Charges, Billing & Collections Support**

-   Post rent, utilities, late fees, and one-time charges accurately
-   Assist with water, sewer, trash, and power billing setups
-   Identify and flag NSFs, delinquencies, and discrepancies
-   Coordinate with accounting on corrections and reconciliations

**4\. Maintenance & Work Order Support**

-   Create and update work orders in Rent Manager
-   Track status and follow up with Community Managers
-   Upload invoices, notes, and before/after photos
-   Help ensure maintenance hours are logged correctly

**5\. Reporting & Data Accuracy**

-   Prepare weekly and monthly reports, including:
-   Occupancy
-   Delinquencies
-   Move-ins / Move-outs
-   Leasing pipeline
-   Validate data accuracy across RM and Google Sheets
-   Highlight exceptions, trends, and risks proactively

**6\. Communication & Coordination**

-   Serve as back-office support for onsite Community Managers
-   Communicate clearly via Slack and email
-   Escalate issues with context and documentation
-   Maintain professional, calm, and solution-oriented communication

**Key Performance Indicators (KPIs)**

-   Data accuracy rate: ≥ 99%
-   Lease processing turnaround: ≤ 24 hours
-   Background check completion: Same business day
-   Billing error rate: Near zero
-   Report timeliness: 100% on time
-   Slack responsiveness: Within agreed SLA

## Requirements

**Technical**

-   Strong proficiency in **Rent Manager (or ability to learn fast)**
-   Google Sheets, Docs, Drive
-   Basic understanding of U.S. leasing & billing concepts
-   Behavioral
-   Extremely detail-oriented
-   Process-driven and organized
-   High integrity with confidential data
-   Proactive problem-solver
-   Comfortable supporting multiple communities simultaneously
-   Work Expectations
-   U.S. Central Time overlap required
-   Daily time tracking (Hubstaff or equivalent)
-   Strict adherence to SOPs
-   Zero tolerance for data manipulation or shortcuts
-   Growth Path
-   Senior Operations Specialist
-   Operations Lead / Team Supervisor
-   Specialized roles (RM Expert, Compliance Lead, Billing Lead)

**Ideal Candidate Profile**

**2+ years in real estate back-office, property management, or operations**

-   Prior experience supporting U.S. clients preferred
-   Calm under pressure, execution-focused, and dependable
-   “Gets things done right the first time”
-   Required Skills & Attributes for Operations

**Technical**

-   Strong proficiency in Rent Manager (RM) or demonstrated ability to learn quickly
-   Google Sheets, Docs, Drive (intermediate to advanced)
-   Working knowledge of U.S. leasing, billing, and compliance concepts

## Apply

[Apply at Paired](https://apply.workable.com/pairedrecruiting/j/CD192FEFEE/apply)

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