# Customer Service Adviser

> National Parcel Stations Network Co. · Riyadh, Saudi Arabia · Full-time · Posted 2026-10-08

**Workplace:** on_site

## Description

**Job Description:**

The Customer Service Advisor is responsible for providing exceptional customer service while ensuring their needs are handled promptly and professionally. They are the front-line representatives of a company and are expected to be knowledgeable about the services the company offers.

**Responsibilities:**

-   Interacts with customers via call, email, social media, or online chat to provide support and information on an assigned service.
-   Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
-   Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
-   Uses knowledge of a specific service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
-   Performs other related technical duties with the operation team as assigned.
-   Follow up on customers’ requests or complaints with another department.

## Requirements

-   Bachelor's degree in business management, Supply Chain, Information System Management, or any related field.
-   1+ Customer service experience and preferred in the logistics industry.
-   Knowledge of Zendesk, Freshdesk, and Zoho Desk systems, or any other CRM system is preferred.
-   Ability to learn our service and the process of the work.
-   Ability to work in shifts.

**Key Skills & Core Competencies**

-   Excellent communication skills including active listening.
-   Knowledge of Microsoft Office (Excel, Word, PowerPoint).
-   Service-oriented and able to resolve customer complaints.
-   Ability to learn new software.
-   Self-taught skill.

### Language

-   Native Arabic
-   Intermediate English

## Apply

[Apply at National Parcel Stations Network Co.](https://apply.workable.com/parcelat/j/B52AFCCD98/apply)

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