# Support Analyst

> Partner One Capital · Egypt (Remote) · Full-time · Posted 2026-06-12

**Workplace:** remote

## Description

At Mortgage Cadence, we focus on creating the best loan origination system (LOS) available. The Mortgage Cadence Platform (MCP) is your all-in-one solution, whether you need a pre-configured or highly-customizable platform.  
  
MCP’s end-to-end LOS includes our top-rated point-of-sale, with an open architecture and robust APIs for seamless integration of niche technologies. Automated workflows and intuitive design tools deliver a customizable, outstanding experience for both borrowers and users.   

**Job Responsibilities**

-   Act as the first point of contact for customer support inquiries
-   Communicate clearly and professionally with customers in a customer-facing role
-   Troubleshoot, diagnose, and resolve issues within agreed service levels
-   Log, track, and manage tickets using the ticketing system
-   Escalate issues to relevant teams when required and follow up to closure
-   Maintain accurate documentation of issues and resolutions
-   Adhere strictly to company policies, procedures, and compliance standards
-   Handle multiple tasks simultaneously while prioritizing critical issues

## Requirements

-   Impeccable communication skills, customer-facing role
-   Passionate about customer experience
-   Strong attention to detail and troubleshooting ability
-   Able to multi-task and prioritize
-   Strict adherence to company policies and procedures
-   Mortgage knowledge, ticketing system & prior support experience preferred

## Apply

[Apply at Partner One Capital](https://apply.workable.com/partner-one-capital/j/213CFF402A/apply)

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