# Technical Support Analyst

> Partner One Capital · Egypt (Remote) · Full-time · Posted 2026-06-12

**Workplace:** remote

## Description

We focus on creating the best loan origination system (LOS) available. The Mortgage Cadence Platform (MCP) is your all-in-one solution, whether you need a pre-configured or highly-customizable platform.  
  
MCP’s end-to-end LOS includes our top-rated point-of-sale, with an open architecture and robust APIs for seamless integration of niche technologies. Automated workflows and intuitive design tools deliver a customizable, outstanding experience for both borrowers and users**  
  
Job Responsibilities**

-   Provide advanced technical support for web-based loan origination systems (LOS), ensuring timely resolution of issues
-   Troubleshoot and resolve complex technical problems across applications, APIs, integrations, and system configurations
-   Analyze error logs, system behavior, and service connections to identify root causes of issues
-   Support and maintain cloud-based environments, including Azure services and related infrastructure components
-   Investigate and resolve issues related to DNS, networking, and connectivity within distributed systems
-   Work with SQL queries to validate data, troubleshoot issues, and support incident resolution
-   Analyze XML mappings and data workflows to ensure correct system integrations and document processing
-   Collaborate with development, QA, and DevOps teams to escalate and resolve critical production issues
-   Manage multiple support tickets, prioritize effectively, and ensure SLA compliance
-   Provide clear and professional communication to stakeholders regarding issue status and resolution steps
-   Participate in incident management, including investigation of production outages and performance issues
-   Focus on security, risk mitigation, and ensuring system stability and reliability
-   Support continuous improvement of system efficiency, performance, and user experience
-   Maintain high-quality documentation of issues, resolutions, and technical procedures
-   Contribute to maintaining a highly configurable and scalable Loan Origination System (LOS) environment

## Requirements

-   2+ years in prior technical support role preferred

-   Advanced troubleshooting skills, detail oriented, quick learner
-   Deep knowledge of web technologies
-   SQL, Error Logs, Service Connections, Azure, DNS / Networking, XML mapping, etc.
-   Strong communication skills
-   Ability to multi-task and dynamically prioritize issues
-   Passionate about security and risk mitigation
-   Focus on quality and efficiency
-   Mortgage Knowledge recommended but not imperative

## Apply

[Apply at Partner One Capital](https://apply.workable.com/partner-one-capital/j/D37B6AAB7A/apply)

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