# Creator Success Manager (Business & Monetisation) - Fully Remote | SaaS > Passion.io · Montreal, Canada (Remote) · Full-time · Posted 2026-06-08 **Salary:** USD 48,000–60,000 **Workplace:** remote ## Description ### Build Creators Who Don’t Just Launch - They Last. 🚀 You know _that_ shift. When a creator stops saying “I’m building something…” and starts saying “I’m scaling something.” _That moment?_ **That’s your territory.** At Passion.io, we’re **building at the frontier of the creator economy**. We’re rolling out **AI-powered features** that radically accelerate how creators build, launch, and scale inside our platform - and you’ll **be** **part of that evolution**. 🔄 This role exists to guide creators through **onboarding, launch, monetisation, and retention** - so they don’t just publish an app… They build a business that lasts. Not just hype. Not just downloads. **Revenue. Renewal. Reputation.** Now, we’re doubling down.   **Which means…  This isn’t traditional Customer Success. We need someone who understands:** → Audience growth → Offer positioning → Monetization psychology → Revenue strategy and conversations → And what it actually takes to scale a personal brand You _don’t wait for churn_ signals.  You _design momentum before_ they happen. If you’ve lived inside the **creator economy** - **built** something, **coached** something, **launched** something - **keep reading. This one’s for you 😉** ### 🌞A Day In Your Creator Orbit: You’ll manage ±45 premium creators - primarily US-based (so yes, **EST/PST is part of your rhythm**). **On any given day, you’re:** - **Guiding a creator** through refining their offer and pricing - Reviewing **funnel strategy** before a launch - **Spotting early churn** signals in your portfolio - **Documenting** progress and revenue **milestones** - Jumping on a momentum call where **you challenge thinking (with care and clarity)** - Ensuring creators are **leveraging new product features** ✅ You’re not reacting.  You’re **steering**. ✅ You’re **commercially aware.** ✅ You treat _their_ growth like it’s partly _yours_. ### 🔁 A Week in Your Growth Engine - Running structured **business review** sessions - Executing and **refining lifecycle playbooks** - **Monitoring** NRR, engagement signals, and **health scores** - Identifying **upsell opportunities** naturally through strategy - Sharing creator feedback with **Product & Marketing** - Collaborating **cross-functionally on retention** OKRs This is high-touch.  But it’s also high-impact, high-ownership. ❤️‍🔥  ### 🚀 The Long Game You’re Building **Over time, you will:** - **Refine** onboarding, launch & retention **playbooks** - Strengthen **scalable** high-touch systems - Turn creators into **brand advocates** - **Reduce churn** through **proactive** strategy - **Increase expansion revenu**e through smart positioning - **Contribute** meaningfully to how Customer **Success evolves** at Passion You’re not just maintaining accounts.  You’re shaping outcomes. ⚡ ## Requirements ### If This Sounds Like You… We’d Rave to Meet You 😎 - You have **2+ years in CSM, onboarding, or revenue-focused client roles** - You’ve advised customers on **business or monetisation strategy** - You **understand the creator economy** (not just conceptually - **practically**) - You’re **commercially confident** (upsell and renewal conversations energise you) - You **balance empathy** with empathetic **directness**.   - You naturally apply **high emotional intelligence & structured thinking** - You **design success plans**, not just follow them - You’ve worked in **high-touch** environments where **ownership** matters - You’re comfortable with **CRMs** (HubSpot etc.) and **portfolio health tracking** ### And If This Describes You… It’s A “Must-Meet” Moment 🔥 - You’ve **built or scaled** your own **digital product** or personal **brand** - You’ve **coached creators** or entrepreneurs - **You think in NRR**, expansion, and **revenue** impact - You are **pragmatic** and have the ability to **customize support** by use case - You understand **lifecycle triggers & health scores** - You’re analytical.  **Decisions you make are data-led** - You’re **technically comfortable** discussing **integrations**, **backend logic, or automations** - You thrive in **fast-moving startup** environments ### A Quick Reality Check (In The Best Way) 💬  - This role **isn’t about reactive ticket queues** - Your playground is powerful **revenue conversations** - You’re **confident** drawing the line between **empathy** and **clarity** - You crave **ownership** - You see **each creator’s success** as **shared** success If that excites you - you’re in the right place. ### You’ll Know You’re Winning When… 📈 - **Creators stay, grow, renew** - and rave about working with **you!** - **Your** **portfolio** shows stable, predictable, **growing NRR** - Creators see you as a strategic **business partner** - Portfolio **health scores are improving**, not reactive - **Success** plans are **clear**, **documented**, and **measurable** - Product & Marketing decisions are **influenced** **by your insights** - **Creators** launch profitable apps - and **stay long-term** That’s Impact. 💪 ## Benefits ### ❤️ The Passion.io Experience: What We Do & How We Work At Passion.io, we’re on a mission to empower creators to build and monetize their own mobile apps - without coding. Our platform lets **15,000+ creators launch their own mobile apps** and teach their passion - **no code, no hassle, just impact**. Over **200,000 users** (and counting!) are using the apps they’ve built. You’ll be part of a fast-moving, **fully-remote** crew spread across the globe, passionate about growth and building tools that change lives. **Here’s what makes working with us, well… kinda awesome 🤩** 💻 **Fully remote freedom** (work from wherever) ✈️ **Global Gatherings** - Meet the team in epic locations (Croatia, Portugal, Greece… we like good views 😉) 📈 **Career Growth** - Coaching, training, and conferences on us ⚡ **Creative autonomy** - your fingerprints are all over growth 🧑‍💻 **Tech Gear Budget** - Get the setup you need to shine. 🏖️ **Time Off That Counts** - 24 paid vacation days + 10 “Celebration Leave” days for the holidays you actually celebrate. 👶 **Paid Parental Leave** \- Because family first, always. 🌍 Join a **global crew** shaping the future of creator-led apps ### 🌈 Your Passion.io Hiring Journey _(So you know exactly what to expect)_ **1️⃣ Discovery Call:**  Meet your Talent Guide - real talk about your experience, ambitions, and what lights you up. **2️⃣ Show Us Your Strategy:**  A short, practical scenario where you demonstrate how you’d guide a creator toward growth. **3️⃣ Deep Dive:**  Meet your future Career Coach. We explore your commercial thinking, portfolio management style, and revenue mindset. **4️⃣ Team Connect:**  Meet the CS crew. Swap ideas. Ask questions. Feel the vibe. **5️⃣ Strategy Sync:**  Connect with CS leadership to align on vision, NRR levers, and the future of Creator Success at Passion. **🔚 Big Picture Conversation:**  Culture, mission, long-term growth - does this feel like your next chapter? Transparent. Thoughtful. Human. ### 💌 Your “I Was Built For This” Moment Starts… Now. If you’ve been **waiting for a role** where: ✔️ You **help creators** turn ideas into **revenue** ✔️ You **own** a portfolio **like a business** ✔️ You operate at the **intersection** of **empathy** and **commercial sharpness** ✔️ You **influence** how **Success evolves** inside a **fast-scaling AI-powered** platform 👉 **Apply**. **👉 Show us how you think about scaling creators.** **👉 Let’s build businesses that last. 🚀** —----------------- _Privacy Notice:_ [_Here’s_](https://passion.io/privacy-policy) _a link to our privacy policy. In this policy, you will find information about our compliance with GDPR (data protection law.) You can find how to send us a request to let you access your data that we have collected, request us to delete your data, correct any inaccuracies or restrict our processing of your data. All questions, comments and requests regarding this Privacy Notice should be addressed to recruiting@passion.io_ ## Apply [Apply at Passion.io](https://apply.workable.com/passionio/j/BC4FAA5AE6/apply) --- Powered by [Workable](https://www.workable.com)