# Technical Customer Success Manager (Creator Economy) - Global Remote | SaaS > Passion.io · Toronto, Canada (Remote) · Full-time · Posted 2026-06-08 **Salary:** USD 48,000–60,000 **Workplace:** remote ## Description ### Build It Clean. Launch It Right. Scale It Stable. 🔧🚀 Creators move fast. But when things break, lag, misfire, or fail to integrate?  Momentum stalls. That’s where you come in. You don’t just love the launch moment.  You love what happens before it. ▶️ The **structure**. ⏩ The **configuration**. ⏭️ The “let’s make sure this **passes review the first time**.” At Passion.io, **we’re evolving fast** - rolling out **AI-powered features** that accelerate how creators build and scale their apps.  And, yes you guessed it.  Where speed increases…. Complexity does too. Which means…  **This isn’t traditional Customer Success either.**   This is **technical ownership** inside a high-growth **creator platform**.  This role exists to guide customers through **build → QA → App Store submission → optimisation → long-term stability.**   So launches feel smooth, not stressful.   Not Reactive.  Reliable.   **You don’t just answer “how-to” questions.** ✅ You diagnose. ✅ You optimize. ✅ You future-proof. ### 🖥️ A Day in Your Launch Pipeline You’ll **manage a** **portfolio of ±45 creators** who need **deeper technical partnership** -primarily US-based (so yes, **EST/PST is part of your rhythm).** **On any given day, you’re:** - Troubleshooting **complex** platform **configurations** - Reviewing **integrations and automation logic** - **Advising on backend setup** to support scale - Diagnosing **root causes** behind feature friction - Guiding creators through **technical implementation** decisions - Partnering with Product on **advanced use cases** - **Translating technical** possibilities into **clear action** - Escalating technical blockers with **structured documentation** - Ensuring **adoption of SDK updates** or platform changes **You’re not patching issues.  You’re engineering smoother outcomes. ⚛️** ### 🔁 A Week in Your System - Run **technical launch-readiness** reviews - **Review crash logs** and performance signals - **Identifying recurring friction patterns** across portfolios - **Escalating** true platform issues **with clarity and context** - **Validate new feature releases** before wider rollout - Monitor **compliance** updates from **Apple & Google** - Documenting **technical best practices** - Improving **implementation** **playbooks** - Supporting **expansion** conversations with **technical credibility** - **Partnering** cross-functionally with **Product & Engineering** to strengthen platform reliability This is high-**trust**.  High-**context**.  High-**impact**. 🔥 ### 🚀 The Long-Term Architecture **Over time, you will:** - Refine **technical onboarding** playbooks - Reduce bug volume and technical churn drivers through **smarter process design** - Improve **QA** and **submission workflows** - **Increase feature adoption** through clarity by **proactively supporting customers** through major version upgrades - **Shorten time-to-launch** for complex builds - **Improve integration** success rates - Strengthen **scalable documentation systems** and internal knowledge loops - Elevate the **technical maturity of the creator base** **You’re not just solving tickets.  You’re improving the architecture of success. ☄️** ## Requirements ### If This Sounds Like You… - Spent at least **2+ years in Technical CSM, Solutions, or SaaS implementation roles** - Have stories to tell and **results to prove** **your Success** Super Powers in **supporting SaaS or app-based platforms** - You’re confident discussing **APIs, integrations, automation logic** - Crafted the art of managing **multiple concurrent launches** - You’ve supported customers through platform configuration ↔️ **translate complexity into clarity** - You are **structured**, **analytical**, and **calm under ambiguity** - **High-touch** customer experience is your zone - You’re proud to say, “**I have strong written documentation skills**” - Your mind is trained to see patterns **before** they become recurring issues ### And… This?👇 …  Mic Drop 🔊‼️ We’d dream to meet you 🤩 💥 You’ve worked in **no-code / low-code ecosystems** 💥 You’re super comfortable with **provisioning profiles, certificates, metadata** 💥 You **understand** **backend logic** even if you’re not writing production code 💥 You say, “No Problem” confidently when required to: ☑️ Support Apple **App Store / Google Play submissions** ☑️ Review logs or **crash reports** 💥 You enjoy **diagnosing systems** more than reacting emotionally 💥 You think in **workflows**, not just conversations 💥 You thrive in **fast-moving product startup / scale-up** environments ### A Quick Reality Check…. ❌ **This is not first-line support.**  You won’t live in reactive ticket queues. ✅ You’ll handle **complexity**.  You’ll **influence product evolution**.  You’ll **build scalable technical systems** that reduce friction at scale. **👉 If you love clarity, systems thinking, and platform leverage - You’re in the right place.** ### So…  Wondering What Success Looks Like?  **You’ll know you’re crushing it when 👊** - **Apps launch** smoothly with **minimal store revisions** - Technical **escalations decreases**, and feature **adoption increases** across your portfolio - Integration setups are **smoother and faster** - **Creators feel technically confident**, supported and **operating independently over time** - **Product improvements** are influenced by your insights - Technical reliability drives **long-term retention** - Documentation is **structured and proactive** **This is Customer Success - with technical depth ↔️ That’s leverage. That’s scale.** ## Benefits ### **❤️‍🔥** The Passion.io Experience: What We Do & How We Work At Passion.io, we’re on a mission to empower creators to build and monetize their own mobile apps - without coding. Our platform lets **15,000+ creators launch their own mobile apps** and teach their passion - **no code, no hassle, just impact**. Over **200,000 users** (and counting!) are using the apps they’ve built. And since we’re building **AI-powered features** that accelerate how creators launch and scale - this means **you’ll be working at the frontier of where the creator economy is heading next.** You’ll be **part of** a fast-moving, **fully-remote crew spread across the globe**, passionate about growth and **building tools that change lives.** **Here’s what (else!) makes working with us, well… kinda awesome 🤩** 💻 **Fully remote freedom** (work from wherever) ✈️ **Global Gatherings** - Meet the team IRL in epic locations (Croatia, Portugal, Greece… we like good views 😉) 📈 **Career Growth** - Actual Career Coaching, training, and conferences on us ⚡ **Autonomy with impact** \- your thinking directly shapes how creators build and scale 🧑‍💻 **Tech Gear Budget** - Because high-performance systems start with yours 🏖️ **Time Off That Counts** - 24 paid vacation days + 10 “Celebration Leave” days for the holidays you actually celebrate. 👶 **Paid Parental Leave** \- Because family first, always. 🌍 **Join a global crew shaping the future of creator-led apps** ### 💛 Your Passion.io Hiring Journey _(So you know exactly what to expect)_ We like clarity. And structure. You probably do too 😉 **1️⃣ Discovery Call:**  Meet your Talent Guide - Real talk about your experience, how you think, and the kinds of technical problems you enjoy solving. **2️⃣ Diagnose & Design:**  A short, real-world platform scenario where you walk us through how you’d identify root causes, optimize configuration, and future-proof the build. We’re not testing perfection. We’re looking at how your brain works. **3️⃣ Technical Deep Dive:**  Meet your future Career Coach. We’ll explore your systems thinking, escalation judgment, platform fluency, and how you manage complexity across a technical portfolio. This is where depth shows up. **4️⃣ Team Connect:**  Meet the CS crew. Swap ideas. Ask questions. Feel the vibe. **5️⃣ Systems & Scale Meet**:  We align on technical leverage points, how Technical Success Partnership increases feature adoption and strengthens long-term platform reliability.  This is about impact beyond tickets.. About building infrastructure, not just solving incidents. **🔚 Big Picture Conversation:**  Culture, mission, long-term growth - does this feel like your next chapter? Transparent. Thoughtful. Structured. Human. ### 💌 Your “I Was Built For This” Moment Starts… Now. If you’ve been **waiting for a Customer Success role** where: ✔️ You **solve complexity** with clarity ✔️ Your instinct is to think in **workflows, integrations, and optimization** ✔️ You influence how a **fast-scaling AI-powered platform** evolves ✔️ You operate at the **intersection of technical depth and real customer impact** **Then this isn’t “just another” CS role.** 👉 Apply. 👉 Show us how you diagnose, prioritize and improve systems. 👉 Let’s architect scalable creator growth - the smart way. ⚙️🚀 —----------------- _Privacy Notice:_ [_Here’s_](https://passion.io/privacy-policy) _a link to our privacy policy. In this policy, you will find information about our compliance with GDPR (data protection law.) You can find how to send us a request to let you access your data that we have collected, request us to delete your data, correct any inaccuracies or restrict our processing of your data. All questions, comments and requests regarding this Privacy Notice should be addressed to recruiting@passion.io_ ## Apply [Apply at Passion.io](https://apply.workable.com/passionio/j/D575725B65/apply) --- Powered by [Workable](https://www.workable.com)