# Operations Associate - South West London

> Pass the Keys · London, United Kingdom (Hybrid) · Other · Posted 2026-03-09

**Workplace:** hybrid

**Department:** Operations

## Description

Freelance Operations & Housekeeping Associate – London  
Flexible Part-Time Work | £18+ per hour 

Are you looking for flexible work that fits around your existing commitments?

  
Pass the Keys is seeking a reliable and proactive Freelance Operations Associate to support our growing portfolio of short-let managed properties in London. This role is ideal for someone already working part-time or looking to further supplement their income.

### About Us

Pass the Keys is one of the UK’s leading short-let management companies. We help homeowners earn more from platforms like Airbnb and Booking.com by handling everything from marketing to guest support and housekeeping. Our goal? To make short-letting completely hassle-free for property owners and seamless for guests.

## Requirements

### Role Overview

As an Operations Associate, you’ll play a hands-on role in delivering exceptional guest experiences and supporting the day-to-day operations of our properties. You’ll be the on-the-ground problem solver, fixer and friendly face that keeps everything running smoothly.

Key Responsibilities:

-   Fixing small handyman / maintenance jobs
-   Delivering guest essentials and equipment to properties as needed
-   Assisting guests with check-in, key exchanges and property access
-   Running errands to resolve in-stay guest requests
-   Occasionally performing property cleans and linen changes to a high standard, following the Pass the Keys Cleaning Protocol
-   Conducting spot checks and reporting maintenance issues
-   Assisting with linen stock management at the local storage unit
-   Using the Pass the Keys app to log jobs, upload photos, and report damage or issues

### What We’re Looking For

-   Flexible availability, throughout the week, including evenings and weekends, with the ability to respond to jobs at short notice
-   A reliable and punctual approach as our guests experience depend on a timely approach
-   High standards and attention to detail, especially when it comes to cleaning and presentation
-   Access to your own transport (car, scooter or bike) to move efficiently around London with supplies
-   Own set of basic tools (e.g. screwdriver, hammer, drill, tape measure) for minor maintenance tasks
-   Confident using a smartphone and mobile apps for job tracking and communication
-   An understanding of short-let hospitality (e.g. Airbnb) and guest expectations
-   A good working knowledge of London’s layout and neighbourhoods
-   Ability to work independently, troubleshoot under pressure, and communicate clearly with the City Management Team
-   Basic handyman skills are a bonus — and having your own tools is essential for these tasks

## Benefits

### What We Offer

-   £18 per hour, depending on the task and time of day
-   Flexible freelance work that fits around your lifestyle
-   Immediate start with ongoing support from a friendly, professional team

A chance to grow with one of the UK’s fastest-growing short-let platforms  

### Apply Now

### If you’re enthusiastic, dependable, and love variety in your day, we’d love to hear from you.  
Please send your CV and a brief note outlining your availability and why this role is right for you.

Explore our Trustpilot reviews and discover why we’re a leading company in our field:[https://uk.trustpilot.com/review/passthekeys.com](https://uk.trustpilot.com/review/passthekeys.com)

## Apply

[Apply at Pass the Keys](https://apply.workable.com/passthekeys/j/7A46A41750/apply)

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