# Icelandic Player support specialist for gaming department in Sofia Bulgaria

> Patrique Mercier Recruitment By Cyriel · Bulgaria (Remote) · Full-time · Posted 2026-02-27

**Salary:** EUR 20,000–25,000

**Workplace:** remote

**Department:** Icelandic

## Description

Patrique Mercier Recruitment is thrilled to announce a fantastic opportunity for an Icelandic Player Support Specialist within our gaming department, based in Sofia, Bulgaria! If you have a passion for gaming and are fluent in Icelandic, this is the perfect opportunity to embark on a rewarding career.

As an Icelandic Player Support Specialist, you will be the primary point of contact for our Icelandic-speaking players, providing assistance with inquiries, troubleshooting issues, and ensuring an outstanding gaming experience. Join our lively team and contribute to the thriving gaming community!

### Your Key Responsibilities

-   Deliver exceptional support to Icelandic-speaking players through various communication channels, including chat, email, and forums.
-   Troubleshoot player issues and resolve queries effectively to maximize player satisfaction.
-   Collect feedback from players to inform improvements in our gaming services and product offerings.
-   Document player interactions and maintain thorough records in our support systems.
-   Collaborate with other departments to ensure streamlined operations and efficient problem resolution.
-   Assist in developing and implementing best practices for player support.

## Requirements

-   Fluency in Icelandic is required; proficiency in English is a plus.
-   A strong passion for gaming and knowledge of current gaming trends and communities.
-   Prior experience in customer support or related roles in gaming is advantageous but not mandatory.
-   Excellent communication skills, both written and verbal, with a focus on engaging players effectively.
-   Strong analytical and problem-solving skills with a proactive approach to addressing player concerns.
-   A positive attitude and the ability to thrive in a collaborative team environment.
-   Willingness to adapt to the fast-paced and evolving gaming industry.

## Benefits

-   **Financial support during relocation**
-   Fully paid training 
-   Stable job and career development opportunities
-   Attractive salary
-   Additional health insurance
-   50+ benefits and services to choose from
-   Positive international working environment
-   Support and learning
-   Employee referral bonuses

## Apply

[Apply at Patrique Mercier Recruitment By Cyriel](https://apply.workable.com/patrique-mercier-recruitment-1/j/13078CB836/apply)

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