# French Player support specialist for gaming department in Sofia Bulgaria

> Patrique Mercier Recruitment By Cyriel · Bulgaria (Remote) · Full-time · Posted 2026-03-02

**Salary:** EUR 18,000–22,000

**Workplace:** remote

**Department:** French

## Description

Patrique Mercier Recruitment is thrilled to present a fantastic opportunity for a French Player Support Specialist within our gaming department, based in Sofia, Bulgaria! If you are passionate about gaming and fluent in French, this is your chance to embark on a rewarding career.

As a French Player Support Specialist, you will be the primary contact for our French-speaking players, assisting them with their inquiries, troubleshooting any issues, and ensuring they have an exceptional gaming experience. Join our vibrant team and play a crucial role in fostering a thriving gaming community!

### Your Key Responsibilities

-   Provide outstanding support to French-speaking players through multiple communication channels including chat, email, and forums.
-   Troubleshoot player issues efficiently and resolve queries to maximize player satisfaction.
-   Collect and analyze player feedback to improve our gaming services and product offerings.
-   Maintain detailed and accurate records of player interactions in our support systems.
-   Collaborate with other departments to enhance operational efficiency and problem resolution.
-   Contribute to the development and implementation of best practices in player support.

## Requirements

-   Fluency in French is required; proficiency in English is an advantage.
-   A strong passion for gaming with an understanding of current gaming trends and communities.
-   Experience in customer support or a related gaming position is beneficial but not mandatory.
-   Excellent written and verbal communication skills with the ability to engage effectively with players.
-   Strong analytical and problem-solving skills with a proactive approach to addressing player issues.
-   A positive attitude and ability to collaborate well within a team environment.
-   Willingness to adapt to the fast-paced nature of the gaming industry.

## Benefits

-   **Financial support during relocation**
-   Fully paid training 
-   Stable job and career development opportunities
-   Attractive salary
-   Additional health insurance
-   50+ benefits and services to choose from
-   Positive international working environment
-   Support and learning
-   Employee referral bonuses

## Apply

[Apply at Patrique Mercier Recruitment By Cyriel](https://apply.workable.com/patrique-mercier-recruitment-1/j/24D921A464/apply)

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