# Italian Player support specialist for gaming department in Sofia Bulgaria

> Patrique Mercier Recruitment By Cyriel · Bulgaria (Remote) · Full-time · Posted 2026-02-27

**Salary:** EUR 18,000–22,000

**Workplace:** remote

**Department:** Italian

## Description

Patrique Mercier Recruitment is pleased to announce an exciting opportunity for an Italian Player Support Specialist in our gaming department, based in Sofia, Bulgaria! If you have a passion for gaming and are fluent in Italian, this is your chance to embark on a rewarding career.

As an Italian Player Support Specialist, you will be the primary contact for our Italian-speaking players, assisting them with their inquiries, troubleshooting their issues, and ensuring a top-notch gaming experience. Join our vibrant team and help enhance our gaming community!

### Your Key Responsibilities

-   Offer exceptional support to Italian-speaking players through various communication channels, including chat, email, and forums.
-   Troubleshoot player issues and resolve queries efficiently to maximize player satisfaction.
-   Collect feedback from players to inform improvements in our gaming services and product offerings.
-   Maintain detailed records of player interactions in our support system.
-   Work collaboratively with other departments to streamline operational processes and enhance problem-solving.
-   Contribute to the development and execution of best practices for player support.

## Requirements

-   Fluency in Italian is required; proficiency in English is advantageous.
-   A strong passion for gaming with insight into current gaming trends and communities.
-   Prior experience in customer support or a related role in gaming is a plus but not mandatory.
-   Excellent communication skills, both written and verbal, with the ability to effectively engage players.
-   Strong analytical and problem-solving skills with a proactive approach to resolving player queries.
-   A positive attitude and the ability to work well in a collaborative team environment.
-   Willingness to adapt in the fast-paced environment of the gaming industry.

## Benefits

-   **Financial support during relocation**
-   Fully paid training 
-   Stable job and career development opportunities
-   Attractive salary
-   Additional health insurance
-   50+ benefits and services to choose from
-   Positive international working environment
-   Support and learning
-   Employee referral bonuses

## Apply

[Apply at Patrique Mercier Recruitment By Cyriel](https://apply.workable.com/patrique-mercier-recruitment-1/j/64AD673058/apply)

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