# Icelandic Speaking Customer Service Agent - Work In Sofia - Paid Relocation

> Patrique Mercier Recruitment By Nellie · Sofia, Bulgaria (Remote) · Full-time · Posted 2026-04-05

**Salary:** EUR 20,000–24,000

**Workplace:** remote

**Department:** Icelandic

## Description

Patrique Mercier Recruitment FR is delighted to offer an exciting position for an Icelandic Speaking Customer Service Agent based in Sofia, Bulgaria. This role includes a paid relocation package, making it an excellent opportunity for individuals looking to advance their customer service career in a vibrant and multicultural environment.

  

### Responsibilities

-   Provide high-quality customer support to Icelandic-speaking customers via phone, email, and chat.
-   Handle inquiries related to products, orders, returns, and general customer service issues.
-   Resolve customer complaints promptly and efficiently to maintain customer satisfaction.
-   Maintain detailed and accurate records of customer interactions within the CRM system.
-   Collaborate with internal teams to improve customer experience and service quality.
-   Participate in training sessions to stay updated with product knowledge and company policies.

## Requirements

-   Fluency in Icelandic and English, both written and spoken.
-   Previous experience in customer service is preferred.
-   Excellent communication and interpersonal skills.
-   Strong problem-solving abilities with a customer-oriented approach.
-   Familiarity with customer service software and Microsoft Office tools.
-   Ability to work effectively in a fast-paced, multicultural environment.
-   Willingness to relocate to Sofia, with all relocation expenses fully covered.

## Benefits

-   Comprehensive training fully covered
-   Secure employment along with opportunities for career growth
-   Competitive salary
-   Extra health insurance options
-   Access to over 50 benefits and services tailored to your needs
-   A welcoming international workplace culture
-   Ongoing support and learning opportunities
-   1500 euro singing bonus
-   **Financial assistance for relocation, including transportation, hotel accommodations, rent, and help in securing a long-term place to live**

## Apply

[Apply at Patrique Mercier Recruitment By Nellie](https://apply.workable.com/patrique-mercier-recruitment-fr/j/002594BA3B/apply)

---
Powered by [Workable](https://www.workable.com)