# Dutch Speaking Tier 1 Support Agent -Remote in Greece

> Patrique Mercier Recruitment By Nellie · Greece (Remote) · Full-time · Posted 2025-08-22

**Salary:** EUR 20,000–23,000

**Workplace:** remote

**Department:** Dutch

## Description

Patrique Mercier Recruitment FR is pleased to announce an opening for a Dutch Speaking Tier 1 Support Agent. This role is designed for individuals who have a passion for customer service and want to support our Dutch-speaking clients. As a Tier 1 Support Agent, you will serve as the first point of contact, assisting with inquiries and resolving issues efficiently.

  

### Responsibilities

-   Manage incoming customer inquiries from Dutch-speaking clients via phone, email, and chat with professionalism and empathy.
-   Troubleshoot basic technical issues, providing effective solutions or escalating as necessary.
-   Communicate clear and accurate information regarding products, services, and company policies.
-   Document all customer interactions and resolutions accurately in the support management system.
-   Assist customers in understanding product features and provide helpful tips to improve their overall experience.
-   Collaborate with team members to foster a culture of service excellence and enhance customer satisfaction.
-   Stay updated on company offerings, industry changes, and service updates to provide informed support.

## Requirements

-   Fluency in Dutch and English, with excellent verbal and written communication skills.
-   Prior experience in customer service or support roles is preferred.
-   Strong problem-solving skills with a customer-first perspective.
-   Ability to work effectively in a dynamic and fast-paced environment.
-   Experience with support ticketing systems and CRM tools is a bonus.
-   Detail-oriented with the capability to manage multiple tasks simultaneously.
-   A proactive approach to customer service, demonstrating a genuine desire to assist clients.

## Benefits

1.  Competitive Monthly Salary
2.  Monthly Performance Bonus
3.  Fully Paid Training
4.  Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5.  Health Insurance
6.  Private Health Insurance
7.  2 Extra Salaries Per Year
8.  And Much More...

## Apply

[Apply at Patrique Mercier Recruitment By Nellie](https://apply.workable.com/patrique-mercier-recruitment-fr/j/174DA8BCE7/apply)

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