# Spanish Speaking Service Desk Analyst -Remote in Greece

> Patrique Mercier Recruitment By Nellie · Spain (Remote) · Full-time · Posted 2025-07-30

**Salary:** EUR 16,000–20,000

**Workplace:** remote

**Department:** Spanish

## Description

We are excited to present an opportunity for a Spanish Speaking Service Desk Analyst at Patrique Mercier Recruitment FR. In this essential role, you will provide outstanding support to our Spanish-speaking clients, addressing their technical challenges with professionalism and efficiency. Your goal will be to ensure a seamless user experience while handling a variety of IT service requests.

  

### Responsibilities

-   Act as the first point of contact for Spanish-speaking clients, managing support requests through multiple channels including phone, email, and chat.
-   Diagnose and resolve technical issues related to software, hardware, and IT services promptly.
-   Maintain accurate logs of support interactions, including issue details, resolutions, and follow-ups.
-   Educate clients on product features and guide them through troubleshooting steps.
-   Coordinate with other IT teams to escalate and resolve complex issues efficiently.
-   Conduct follow-up calls and emails to ensure clients are satisfied with the services provided.
-   Keep abreast of emerging technologies and products to deliver knowledgeable support.

## Requirements

-   Fluency in Spanish and English, with excellent spoken and written communication skills.
-   Previous experience in a service desk or technical support role is preferred.
-   Proficient analytical and problem-solving abilities to manage client inquiries effectively.
-   Strong focus on customer care and satisfaction.
-   Experience with service desk tools and IT management software is advantageous.
-   Ability to multitask and prioritize responsibilities in a fast-paced environment.
-   A willingness to learn and adapt to new technologies and procedures.

## Benefits

1.  Competitive Monthly Salary
2.  Monthly Performance Bonus
3.  Fully Paid Training
4.  Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5.  Health Insurance
6.  Private Health Insurance
7.  2 Extra Salaries Per Year
8.  And Much More...

## Apply

[Apply at Patrique Mercier Recruitment By Nellie](https://apply.workable.com/patrique-mercier-recruitment-fr/j/22CD014DB7/apply)

---
Powered by [Workable](https://www.workable.com)