# Swedish Speaking Customer Service Agent - Work In Sofia - Fully Paid Relocation

> Patrique Mercier Recruitment By Nellie · Sofia, Bulgaria (Remote) · Full-time · Posted 2026-04-05

**Salary:** EUR 21,000–25,000

**Workplace:** remote

**Department:** Swedish

## Description

Patrique Mercier Recruitment FR is proud to offer an exciting opportunity for a Swedish Speaking Customer Service Agent to join a dynamic team in Sofia, Bulgaria. This position includes a fully paid relocation package, making it an excellent chance for individuals ready to embark on a new adventure while advancing their customer service career.

  

### Responsibilities

-   Provide exceptional customer service to Swedish-speaking customers via phone, email, and chat.
-   Handle customer inquiries related to products, orders, returns, and general support.
-   Resolve complaints professionally, aiming to ensure customer satisfaction.
-   Maintain comprehensive and accurate records of customer interactions within the CRM system.
-   Stay updated on company products and services to assist customers effectively.
-   Collaborate with internal teams to improve customer experience.
-   Participate in ongoing training to enhance skills and product knowledge.

## Requirements

-   Fluency in Swedish and English, both written and spoken.
-   Previous experience in customer service roles, preferably in a similar industry.
-   Excellent communication and interpersonal skills.
-   Strong problem-solving capabilities with a customer-oriented approach.
-   Ability to adapt to a new cultural and work environment.
-   Proficiency in using customer service software and Microsoft Office.
-   Detail-oriented with strong organizational skills.
-   Willingness to relocate to Sofia, with relocation expenses fully covered.

## Benefits

-   Comprehensive training fully covered
-   Secure employment along with opportunities for career growth
-   Competitive salary
-   Extra health insurance options
-   Access to over 50 benefits and services tailored to your needs
-   A welcoming international workplace culture
-   Ongoing support and learning opportunities
-   1500 euro singing bonus
-   **Financial assistance for relocation, including transportation, hotel accommodations, rent, and help in securing a long-term place to live**

## Apply

[Apply at Patrique Mercier Recruitment By Nellie](https://apply.workable.com/patrique-mercier-recruitment-fr/j/37CBEA96A5/apply)

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