# Portuguese Speaking Customer Service for Insurance industry -Remote in Greece

> Patrique Mercier Recruitment By Nellie · Portugal (Remote) · Full-time · Posted 2025-11-06

**Salary:** EUR 16,000–20,000

**Workplace:** remote

**Department:** Portuguese

## Description

Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a Portuguese Speaking Customer Service Representative in the Insurance industry. This role is ideal for individuals looking to leverage their language skills in a dynamic work environment while assisting clients with their insurance needs.

  

### Responsibilities

-   Provide excellent customer service to Portuguese-speaking clients through various communication channels, including phone, email, and chat.
-   Assist customers with inquiries about insurance policies, coverage options, and claims processes.
-   Guide clients in understanding their insurance needs and help them select suitable products.
-   Handle customer complaints and scenarios professionally, ensuring timely resolutions and client satisfaction.
-   Maintain a comprehensive understanding of the company’s products, services, and policies.
-   Document all customer interactions accurately to assist with continuous service enhancement.
-   Collaborate with internal teams to streamline processes and improve customer service experiences.

## Requirements

-   Fluency in Portuguese and English, both written and spoken.
-   Previous experience in customer service, preferably within the insurance or financial services sector.
-   Strong communication and interpersonal skills.
-   Ability to handle sensitive information with discretion and professionalism.
-   Proficiency in customer service software and Microsoft Office applications.
-   Detail-oriented with strong problem-solving abilities.
-   Strong organizational skills and the ability to multitask effectively.

## Benefits

-     Private Health Insurance 
-   Training & Development 
-    Performance Bonus  
-   2 Extra Salaries Per Year Fully Paid Training  
-   Fully Paid Relocation Package ( flight, transfer and hotel )   
-   Free Greek Lessons, discounts and other perks

## Apply

[Apply at Patrique Mercier Recruitment By Nellie](https://apply.workable.com/patrique-mercier-recruitment-fr/j/38A4797C62/apply)

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