# Italian Speaking Customer Service Agent - Work In Sofia - Fully Paid Relocation

> Patrique Mercier Recruitment By Nellie · Sofia, Bulgaria (Remote) · Full-time · Posted 2026-04-05

**Salary:** EUR 18,000–22,000

**Workplace:** remote

**Department:** Italian

## Description

Patrique Mercier Recruitment FR is proud to present an outstanding opportunity for an Italian Speaking Customer Service Agent to join a dynamic team in Sofia, Bulgaria, with a fully paid relocation package. This role is perfect for individuals seeking to develop their careers in customer service while experiencing life in a vibrant city.

  

### Responsibilities

-   Provide excellent customer service to Italian-speaking clients via phone, email, and chat.
-   Handle inquiries related to products, orders, returns, and general support professionally and efficiently.
-   Resolve customer complaints promptly to ensure customer satisfaction.
-   Maintain accurate records of customer interactions and transactions using CRM software.
-   Stay informed about products and services to provide knowledgeable assistance to customers.
-   Collaborate with internal teams to improve the customer experience.
-   Participate in ongoing training sessions to enhance professional skills and product knowledge.

## Requirements

-   Fluency in Italian and English, both spoken and written.
-   Previous experience in customer service roles, preferably in a related industry.
-   Excellent communication and interpersonal skills.
-   Strong problem-solving abilities with a customer-focused approach.
-   Proficiency in customer service software and Microsoft Office tools.
-   Detail-oriented with strong organizational skills.
-   Willingness to relocate to Sofia, with relocation costs fully covered by the company.

## Benefits

-   Comprehensive training fully covered
-   Secure employment along with opportunities for career growth
-   Competitive salary
-   Extra health insurance options
-   Access to over 50 benefits and services tailored to your needs
-   A welcoming international workplace culture
-   Ongoing support and learning opportunities
-   1500 euro singing bonus
-   **Financial assistance for relocation, including transportation, hotel accommodations, rent, and help in securing a long-term place to live**

## Apply

[Apply at Patrique Mercier Recruitment By Nellie](https://apply.workable.com/patrique-mercier-recruitment-fr/j/38F2BA5D97/apply)

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