# Finnish Speaking Online Platform Support Agent

> Patrique Mercier Recruitment By Nellie · Finland (Remote) · Full-time · Posted 2025-08-08

**Salary:** EUR 16,000–20,000

**Workplace:** remote

**Department:** Nellie

## Description

Patrique Mercier Recruitment FR is delighted to announce an opening for a Finnish Speaking Online Platform Support Agent. This role is vital in ensuring that our Finnish-speaking users receive exceptional support as they interact with our online platform. If you have a passion for customer service and a talent for problem-solving, we would love to welcome you to our team!

  

### Responsibilities

-   Provide top-quality support to Finnish-speaking users through various channels, including email, live chat, and phone, resolving their inquiries and issues related to the platform.
-   Efficiently troubleshoot and resolve technical problems associated with user accounts and platform functionalities.
-   Guide users in effectively navigating the platform and utilizing its features to enhance their experience.
-   Document all user interactions and resolutions in our CRM system to maintain service quality.
-   Work collaboratively with other teams to identify common problems and recommend improvements for user experience.
-   Keep abreast of platform updates and feature changes to provide accurate and relevant support.
-   Follow up with users to ensure their concerns have been addressed and satisfaction achieved.

## Requirements

-   Fluent in Finnish and English, both spoken and written.
-   Experience in customer service or technical support, especially in online environments.
-   Strong understanding of online platforms and their associated functions.
-   Excellent problem-solving skills with a proactive approach to customer inquiries.
-   Outstanding communication and interpersonal skills, with a strong focus on customer satisfaction.
-   Familiarity with CRM systems and customer support tools is a plus.
-   Ability to work independently and manage time effectively in a busy environment.

## Benefits

1.  Competitive Monthly Salary
2.  Monthly Performance Bonus
3.  Fully Paid Training
4.  Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5.  Health Insurance
6.  Private Health Insurance
7.  2 Extra Salaries Per Year
8.  And Much More...

## Apply

[Apply at Patrique Mercier Recruitment By Nellie](https://apply.workable.com/patrique-mercier-recruitment-fr/j/3B48317A78/apply)

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