# Portuguese Speaking Customer Service for Government & Public -Remote in Greece

> Patrique Mercier Recruitment By Nellie · Portugal (Remote) · Full-time · Posted 2025-11-06

**Salary:** EUR 16,000–20,000

**Workplace:** remote

**Department:** Portuguese

## Description

Patrique Mercier Recruitment FR is pleased to announce an exciting opportunity for a Portuguese Speaking Customer Service Representative, specializing in the Government & Public Sector industry. This role provides a unique chance to engage with clients who require support in navigating public services, contributing to the efficient operation of government-related functions.

  

### Responsibilities

-   Provide high-quality customer service to Portuguese-speaking clients via phone, email, and chat platforms.
-   Assist clients with inquiries related to government services and information.
-   Guide users through processes such as application submissions, documentation requirements, and service updates.
-   Maintain comprehensive knowledge of government programs and policies to address client needs effectively.
-   Handle complaints and escalate issues when necessary, ensuring customer satisfaction.
-   Document all interactions accurately to maintain compliance and provide feedback for service improvement.
-   Collaborate with internal teams to enhance service delivery and efficiency.

## Requirements

-   Fluency in Portuguese and English, both written and spoken.
-   Experience in customer service, particularly in the government or public sector is preferred.
-   Excellent communication and problem-solving skills.
-   Ability to handle sensitive information with confidentiality and professionalism.
-   Proficiency in customer service software and Microsoft Office Suite.
-   Detail-oriented with strong organizational skills.
-   A customer-oriented mindset with a willingness to assist others effectively.

## Benefits

-     Private Health Insurance 
-   Training & Development 
-    Performance Bonus  
-   2 Extra Salaries Per Year Fully Paid Training  
-   Fully Paid Relocation Package ( flight, transfer and hotel )   
-   Free Greek Lessons, discounts and other perks

## Apply

[Apply at Patrique Mercier Recruitment By Nellie](https://apply.workable.com/patrique-mercier-recruitment-fr/j/4D8E8FCABF/apply)

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