# Spanish Speaking Customer Service Agent - Work In Sofia - Fully Paid Relocation

> Patrique Mercier Recruitment By Nellie · Sofia, Bulgaria (Remote) · Full-time · Posted 2026-04-05

**Salary:** EUR 15,000–20,000

**Workplace:** remote

**Department:** Spanish

## Description

Patrique Mercier Recruitment FR is excited to offer a remarkable opportunity for a Spanish Speaking Customer Service Agent to join a vibrant team in Sofia, Bulgaria. This opportunity comes with a fully paid relocation package, enabling candidates to experience a new culture while advancing their career in customer service.

  

### Responsibilities

-   Provide excellent customer service to Spanish-speaking customers through phone, email, and chat.
-   Assist customers with product inquiries, order processing, returns, and general support.
-   Resolve customer complaints effectively and efficiently to ensure customer satisfaction.
-   Keep accurate records of customer interactions using CRM software.
-   Stay updated on company products and services to provide accurate information.
-   Collaborate with internal teams to enhance the customer experience.
-   Participate in ongoing training sessions to improve product knowledge and customer service skills.

## Requirements

-   Fluency in Spanish and English, both written and spoken.
-   Prior experience in customer service roles, ideally within a relevant industry.
-   Excellent communication and interpersonal skills.
-   Strong problem-solving abilities focusing on customer satisfaction.
-   Proficiency in customer service tools and Microsoft Office applications.
-   Detail-oriented with strong organizational skills.
-   Flexibility and willingness to relocate to Sofia with relocation expenses covered.

## Benefits

-   Comprehensive training fully covered
-   Secure employment along with opportunities for career growth
-   Competitive salary
-   Extra health insurance options
-   Access to over 50 benefits and services tailored to your needs
-   A welcoming international workplace culture
-   Ongoing support and learning opportunities
-   1500 euro singing bonus
-   **Financial assistance for relocation, including transportation, hotel accommodations, rent, and help in securing a long-term place to live**

## Apply

[Apply at Patrique Mercier Recruitment By Nellie](https://apply.workable.com/patrique-mercier-recruitment-fr/j/749801B945/apply)

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