# French Speaking E-commerce Support Specialist

> Patrique Mercier Recruitment By Nellie · Greece (Remote) · Full-time · Posted 2025-08-19

**Salary:** EUR 16,000–20,000

**Workplace:** remote

**Department:** Nellie

## Description

Patrique Mercier Recruitment FR is excited to present an opening for a French Speaking E-Commerce Support Specialist. This role is perfect for individuals who are fluent in French and have a passion for the e-commerce industry. In this position, you will be a key player in delivering an exceptional online shopping experience for our French-speaking customers, addressing their questions and concerns with professionalism and efficiency.

  

### Responsibilities

-   Provide exemplary customer support to French-speaking clients through email, chat, and phone communications.
-   Assist customers with inquiries related to product details, order status, returns, and payment options.
-   Effectively resolve customer complaints and issues with a focus on customer satisfaction.
-   Accurately manage and process customer orders throughout the entire order lifecycle.
-   Stay current with product offerings, promotions, and company policies.
-   Collaborate with other departments to continually improve customer service and experience.
-   Maintain detailed records of customer interactions in the CRM system for tracking and follow-up.

## Requirements

-   Fluency in French and English, both written and spoken.
-   Previous experience in customer service or e-commerce roles is advantageous.
-   Strong enthusiasm for e-commerce and understanding of online shopping environments.
-   Excellent communication and interpersonal skills with a commitment to outstanding customer service.
-   Experience with customer support software and CRM systems is a plus.
-   Ability to work independently and efficiently manage customer inquiries in a fast-paced setting.
-   Strong analytical skills and attention to detail.

## Benefits

1.  Competitive Monthly Salary
2.  Monthly Performance Bonus
3.  Fully Paid Training
4.  Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5.  Health Insurance
6.  Private Health Insurance
7.  2 Extra Salaries Per Year
8.  And Much More...

## Apply

[Apply at Patrique Mercier Recruitment By Nellie](https://apply.workable.com/patrique-mercier-recruitment-fr/j/803D316B38/apply)

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