# Italian Speaking Email Support Specialist -Remote in Greece

> Patrique Mercier Recruitment By Nellie · Italy (Remote) · Full-time · Posted 2025-07-29

**Salary:** EUR 16,000–20,000

**Workplace:** remote

**Department:** Italian

## Description

Patrique Mercier Recruitment FR is excited to offer a rewarding opportunity for an Italian Speaking Email Support Specialist. This role is perfect for individuals who thrive in a customer-centric environment and are skilled in providing assistance through email communication. As an Email Support Specialist, you will be responsible for addressing inquiries and resolving issues for Italian-speaking clients effectively and efficiently.

  

### Responsibilities

-   Respond promptly to customer inquiries via email in Italian, providing clear and accurate information regarding products and services.
-   Assist customers with order-related questions, account issues, and general support needs.
-   Troubleshoot issues and provide appropriate solutions or escalate as necessary to ensure customer satisfaction.
-   Document all email interactions in the CRM system for effective tracking and future reference.
-   Collaborate with team members to enhance service quality and continuity.
-   Identify trends in customer inquiries and suggest improvements to support processes.
-   Stay informed about the latest product updates and company policies to deliver accurate information to clients.

## Requirements

-   Fluency in Italian and English, both written and spoken.
-   Prior experience in email support or customer service roles is highly desirable.
-   Exceptional written communication skills with a focus on clarity and professionalism.
-   Strong problem-solving abilities and the capability to handle customer inquiries efficiently.
-   Ability to work independently and manage time effectively in a remote environment.
-   Familiarity with CRM software and email management tools is a plus.
-   Enthusiastic about delivering excellent customer service and building rapport with clients.

## Benefits

1.  Competitive Monthly Salary
2.  Monthly Performance Bonus
3.  Fully Paid Training
4.  Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5.  Health Insurance
6.  Private Health Insurance
7.  2 Extra Salaries Per Year
8.  And Much More...

## Apply

[Apply at Patrique Mercier Recruitment By Nellie](https://apply.workable.com/patrique-mercier-recruitment-fr/j/8BB06233CC/apply)

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