# Player Support Specialist for Riot Games Account with Hungarian and English

> Patrique Mercier Recruitment By Nellie · Sofia, Bulgaria (Hybrid) · Full-time · Posted 2025-11-06

**Salary:** EUR 16,000–20,000

**Workplace:** hybrid

**Department:** Nellie

## Description

Patrique Mercier Recruitment FR is excited to offer a fantastic opportunity for a Player Support Specialist for Riot Games Accounts, fluent in both Hungarian and English. This role is perfect for gaming enthusiasts who are dedicated to providing top-notch support to players of Riot Games. As a Player Support Specialist, you will help Hungarian-speaking players with their inquiries and issues related to their Riot Games accounts, ensuring they receive the assistance they need for an exceptional gaming experience.

  

### Responsibilities

-   Deliver timely and effective support to Hungarian-speaking players through email, chat, and support tickets regarding their Riot Games accounts.
-   Troubleshoot a range of account-related issues, including login challenges, account recovery procedures, and billing inquiries.
-   Document, track, and manage customer interactions within the support ticketing system for follow-up and transparency.
-   Effectively communicate relevant policies, procedures, and updates to players to ensure their understanding.
-   Collaborate with internal teams to escalate and resolve complex player issues efficiently.
-   Stay informed about the latest game features, updates, and community trends to provide knowledgeable support.
-   Contribute to the enhancement of support processes and workflows to improve overall player satisfaction.

## Requirements

-   Fluency in Hungarian and English, with strong written and verbal communication skills.
-   Previous experience in customer support or a similar role is preferred.
-   Exceptional troubleshooting and problem-solving skills for effective player assistance.
-   A strong passion for gaming, especially regarding Riot Games, with an understanding of their titles and communities.
-   Availability to work flexible hours, including evenings and weekends, as required for support.
-   Familiarity with customer support tools and ticketing systems is an advantage.
-   A friendly demeanor, empathy, and a dedication to achieving high levels of player satisfaction.

## Benefits

-   Fully paid training
-   Stable job and career development opportunities
-   Attractive salary
-   Additional health insurance
-   50+ benefits and services to choose from
-   Positive international working environment
-   Support and learning
-   Employee referral bonuses
-   **Financial support during relocation for candidates located outside of Bulgaria (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)**

## Apply

[Apply at Patrique Mercier Recruitment By Nellie](https://apply.workable.com/patrique-mercier-recruitment-fr/j/8BD1C3F7D8/apply)

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