# Italian Speaking Tier 1 Support Agent -Remote in Greece

> Patrique Mercier Recruitment By Nellie · Italy (Remote) · Full-time · Posted 2025-07-29

**Salary:** EUR 16,000–20,000

**Workplace:** remote

**Department:** Italian

## Description

Patrique Mercier Recruitment FR is excited to announce an opening for an Italian Speaking Tier 1 Support Agent. This role is ideal for individuals who are passionate about customer service and technology. As a Tier 1 Support Agent, you will be the first point of contact for our Italian-speaking clients, providing them with essential support and assistance.

  

### Responsibilities

-   Respond to customer inquiries from Italian-speaking clients via phone, email, and chat promptly and professionally.
-   Troubleshoot basic technical issues and provide appropriate solutions or escalate as needed.
-   Provide clear and concise information regarding products, services, and policies.
-   Document all interactions and resolutions accurately in the support management system.
-   Educate customers on product features and offer tips to enhance their experience.
-   Collaborate with team members to improve service quality and customer satisfaction.
-   Stay informed about company products, updates, and industry trends to provide effective support.

## Requirements

-   Fluency in Italian and English, with strong verbal and written communication skills.
-   Prior experience in customer service or support roles is preferred.
-   Strong problem-solving skills with a customer-focused mindset.
-   Ability to work efficiently in a fast-paced environment.
-   Familiarity with support ticketing systems and CRM tools is a plus.
-   Detail-oriented and able to multitask effectively.
-   A proactive attitude and a desire to help customers succeed.

## Benefits

1.  Competitive Monthly Salary
2.  Monthly Performance Bonus
3.  Fully Paid Training
4.  Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5.  Health Insurance
6.  Private Health Insurance
7.  2 Extra Salaries Per Year
8.  And Much More...

## Apply

[Apply at Patrique Mercier Recruitment By Nellie](https://apply.workable.com/patrique-mercier-recruitment-fr/j/8F7DC60FD4/apply)

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