# German Speaking Customer Service Agent - Work In Sofia - Fully Paid Relocation

> Patrique Mercier Recruitment By Nellie · Sofia, Bulgaria (Remote) · Full-time · Posted 2026-04-05

**Salary:** EUR 20,000–24,000

**Workplace:** remote

**Department:** German

## Description

Patrique Mercier Recruitment FR is pleased to offer an exciting opportunity for a German Speaking Customer Service Agent to join a growing team in Sofia, Bulgaria, with a fully paid relocation package. This role is ideal for individuals fluent in German who are looking to develop their career in customer service within a supportive and dynamic environment.

  

### Responsibilities

-   Provide excellent customer service to German-speaking customers via phone, email, and chat.
-   Handle inquiries related to products, orders, returns, and general support efficiently and professionally.
-   Resolve customer issues and complaints with a focus on customer satisfaction.
-   Maintain accurate records of customer interactions and update the CRM database.
-   Stay knowledgeable about company products and services to provide accurate information.
-   Collaborate with internal teams to enhance the overall customer experience.
-   Participate in ongoing training to improve service skills and product knowledge.

## Requirements

-   Fluency in German and English, both written and spoken.
-   Previous experience in customer service, preferably in a similar industry.
-   Excellent communication and interpersonal skills.
-   Strong problem-solving abilities and a customer-focused approach.
-   Proficiency in using customer service software and Microsoft Office applications.
-   Detail-oriented with strong organizational skills.
-   Willingness to relocate to Sofia, with relocation expenses fully covered by the company.

## Benefits

-   Comprehensive training fully covered
-   Secure employment along with opportunities for career growth
-   Competitive salary
-   Extra health insurance options
-   Access to over 50 benefits and services tailored to your needs
-   A welcoming international workplace culture
-   Ongoing support and learning opportunities
-   1500 euro singing bonus
-   **Financial assistance for relocation, including transportation, hotel accommodations, rent, and help in securing a long-term place to live**

## Apply

[Apply at Patrique Mercier Recruitment By Nellie](https://apply.workable.com/patrique-mercier-recruitment-fr/j/8FDECFBF5A/apply)

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