# Dutch and English Customer Service Agent for Digital Enterprise

> Patrique Mercier Recruitment By Nellie · Sofia, Bulgaria · Full-time · Posted 2025-11-12

**Salary:** EUR 20,000–23,000

**Workplace:** on_site

**Department:** Dutch

## Description

Patrique Mercier Recruitment FR is pleased to present an exciting opportunity for a Dutch and English Customer Service Agent for a leading Digital Enterprise. This role is perfect for individuals who are passionate about technology and customer support, eager to assist clients in navigating digital solutions effectively.

  

### Responsibilities

-   Provide exceptional customer service to Dutch and English-speaking clients via phone, email, and chat.
-   Assist customers with inquiries regarding digital products and services, troubleshooting issues, and providing solutions.
-   Resolve customer complaints and ensure a high level of customer satisfaction.
-   Stay informed about the company’s digital solutions and updates to provide accurate information to clients.
-   Document all customer interactions and issues in the CRM system for future reference.
-   Collaborate with technical teams to address complex customer issues efficiently.
-   Participate in ongoing training sessions to enhance product knowledge and customer service skills.

## Requirements

-   Fluency in Dutch and English, both written and spoken.
-   Experience in customer service, preferably in the technology or digital sector.
-   Excellent communication and interpersonal skills.
-   Strong problem-solving abilities with a customer-centric approach.
-   Proficient in customer service software and Microsoft Office products.
-   Detail-oriented with strong organizational skills.
-   A genuine interest in technology and a commitment to delivering high-quality service to customers.

## Benefits

-   Comprehensive training fully covered
-   Secure employment along with opportunities for career growth
-   Competitive salary
-   Extra health insurance options
-   Access to over 50 benefits and services tailored to your needs
-   A welcoming international workplace culture
-   Ongoing support and learning opportunities
-   Bonuses for referring new employees
-   **Financial assistance for relocation, including transportation, hotel accommodations, rent, and help in securing a long-term place to live**

## Apply

[Apply at Patrique Mercier Recruitment By Nellie](https://apply.workable.com/patrique-mercier-recruitment-fr/j/93CBE202B5/apply)

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