# Finnish Speaking Airline Customer Service Agent

> Patrique Mercier Recruitment By Nellie · Finland (Remote) · Full-time · Posted 2025-08-08

**Salary:** EUR 16,000–20,000

**Workplace:** remote

**Department:** Nellie

## Description

Patrique Mercier Recruitment FR is excited to present a fantastic opportunity for a Finnish Speaking Airline Customer Service Agent. This role is ideal for individuals who have a love for travel and a strong commitment to providing exceptional service to Finnish-speaking passengers seeking assistance with their airline needs.

  

### Responsibilities

-   Deliver outstanding customer support to Finnish-speaking clients through multiple channels like phone, email, and chat.
-   Assist passengers with various inquiries including flight bookings, cancellations, and changes.
-   Efficiently resolve customer complaints and issues with professionalism and care.
-   Maintain up-to-date knowledge of airline services, policies, and industry developments to offer accurate information.
-   Document all customer interactions and maintain records in the CRM system.
-   Collaborate with team members and other departments to ensure a seamless customer experience.
-   Engage in ongoing training to enhance product knowledge and service delivery.

## Requirements

-   Fluency in Finnish and English, with excellent verbal and written communication skills.
-   Experience in customer service, ideally within the airline or travel sector.
-   Strong interpersonal skills with a focus on resolving issues efficiently.
-   Able to thrive in a fast-paced environment while managing multiple priorities.
-   Familiarity with customer service software and proficiency in Microsoft Office.
-   Detail-oriented with strong organizational capabilities.
-   A genuine enthusiasm for travel and a desire to assist customers in creating positive experiences.

## Benefits

1.  Competitive Monthly Salary
2.  Monthly Performance Bonus
3.  Fully Paid Training
4.  Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5.  Health Insurance
6.  Private Health Insurance
7.  2 Extra Salaries Per Year
8.  And Much More...

## Apply

[Apply at Patrique Mercier Recruitment By Nellie](https://apply.workable.com/patrique-mercier-recruitment-fr/j/971E86CFF6/apply)

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