# French Speaking Customer Service Agent - Work In Sofia - Fully Paid Relocation

> Patrique Mercier Recruitment By Nellie · Sofia, Bulgaria (Remote) · Full-time · Posted 2026-04-05

**Salary:** EUR 18,000–22,000

**Workplace:** remote

**Department:** French

## Description

Patrique Mercier Recruitment FR is thrilled to offer a fantastic opportunity for a French Speaking Customer Service Agent to join a dynamic team based in Sofia, Bulgaria. This role includes a fully paid relocation package, making it an excellent option for candidates seeking new career opportunities abroad. The successful candidate will provide top-notch customer support, ensuring a seamless experience for French-speaking clients.

  

### Responsibilities

-   Deliver exceptional customer service to French-speaking customers through phone, email, and chat.
-   Assist customers with inquiries regarding orders, products, returns, and exchanges.
-   Resolve complaints and issues efficiently and courteously to maintain customer satisfaction.
-   Maintain up-to-date knowledge on products and company policies to assist customers accurately.
-   Accurately document customer interactions and transactions in the CRM system.
-   Collaborate with cross-functional teams to improve the overall customer experience.
-   Participate in ongoing training to enhance skills and product knowledge.

## Requirements

-   Fluency in French and English, both spoken and written.
-   Previous experience in customer service is highly desirable.
-   Excellent communication and interpersonal skills.
-   Strong problem-solving skills with a customer-centric approach.
-   Proficient in using customer service software and standard office tools.
-   Detail-oriented and well-organized.
-   Willingness to relocate to Sofia, Bulgaria, with a fully paid relocation package.

## Benefits

-   Comprehensive training fully covered
-   Secure employment along with opportunities for career growth
-   Competitive salary
-   Extra health insurance options
-   Access to over 50 benefits and services tailored to your needs
-   A welcoming international workplace culture
-   Ongoing support and learning opportunities
-   1500 euro singing bonus
-   **Financial assistance for relocation, including transportation, hotel accommodations, rent, and help in securing a long-term place to live**

## Apply

[Apply at Patrique Mercier Recruitment By Nellie](https://apply.workable.com/patrique-mercier-recruitment-fr/j/9B0A4B3E6A/apply)

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