# Portuguese Speaking Customer Service for Media & Entertainment -Remote in Greece

> Patrique Mercier Recruitment By Nellie · Portugal (Remote) · Full-time · Posted 2025-11-06

**Salary:** EUR 16,000–20,000

**Workplace:** remote

**Department:** Portuguese

## Description

Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for a Portuguese Speaking Customer Service Representative in the dynamic Media & Entertainment industry. This role is perfect for individuals who are passionate about media content and dedicated to delivering outstanding service to Portuguese-speaking clients.

  

### Responsibilities

-   Provide exceptional customer support to Portuguese-speaking clients via phone, email, and chat regarding media products and services.
-   Assist customers with inquiries about subscriptions, content access, and troubleshooting issues.
-   Handle customer complaints and feedback effectively, ensuring a positive resolution to enhance customer satisfaction.
-   Maintain an in-depth knowledge of the company's media offerings to provide accurate information to clients.
-   Document customer interactions thoroughly to track service quality and identify improvement areas.
-   Collaborate with internal teams to address complex inquiries and enhance the customer experience.
-   Stay updated on industry trends and company promotions to better assist customers.

## Requirements

-   Fluency in Portuguese and English, both written and spoken.
-   Previous experience in customer service, preferably in the media or entertainment sector.
-   Strong communication skills and a customer-focused attitude.
-   Ability to troubleshoot technical issues and provide clear instructions to clients.
-   Proficiency in customer service software and Microsoft Office Suite.
-   Detail-oriented with excellent organizational skills.
-   A passion for media and entertainment, along with a willingness to learn about new content and services.

## Benefits

-     Private Health Insurance 
-   Training & Development 
-    Performance Bonus  
-   2 Extra Salaries Per Year Fully Paid Training  
-   Fully Paid Relocation Package ( flight, transfer and hotel )   
-   Free Greek Lessons, discounts and other perks

## Apply

[Apply at Patrique Mercier Recruitment By Nellie](https://apply.workable.com/patrique-mercier-recruitment-fr/j/9DA0A07CCB/apply)

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