# French Speaking Customer Support for Online Travel Agency

> Patrique Mercier Recruitment By Nellie · Greece (Remote) · Full-time · Posted 2025-08-21

**Salary:** EUR 16,000–20,000

**Workplace:** remote

**Department:** Nellie

## Description

Patrique Mercier Recruitment FR specializes in connecting skilled professionals with exciting career opportunities. We are currently looking for a French Speaking Customer Support Representative for an Online Travel Agency. This position is perfect for individuals who are passionate about travel and committed to delivering exceptional service to French-speaking clients as they plan and manage their travel experiences.

  

### Responsibilities

-   Provide outstanding customer support to French-speaking clients regarding their travel inquiries and bookings via phone, email, and chat.
-   Assist customers with questions related to itineraries, travel changes, and additional services offered by the agency.
-   Resolve customer complaints and issues promptly to ensure a positive travel experience.
-   Document customer interactions and maintain accurate records of inquiries and resolutions.
-   Collaborate with internal teams and travel partners to meet customer needs efficiently.
-   Stay informed about travel trends, regulations, and agency offerings to provide accurate and useful information to clients.
-   Collect and analyze customer feedback to help improve service quality and customer satisfaction.

## Requirements

-   Fluency in French and English, both written and spoken.
-   Previous experience in customer service, preferably in the travel or hospitality industry.
-   Strong interpersonal skills and a friendly, customer-focused demeanor.
-   Detail-oriented with excellent organizational skills.
-   Proficient in utilizing customer service software and standard office applications.
-   Strong problem-solving skills and the ability to handle challenging situations calmly.
-   Flexibility to work varied hours, including weekends and evenings as needed.

## Benefits

-    Private Health Insurance 
-   Training & Development 
-    Performance Bonus  
-   2 Extra Salaries Per Year Fully Paid Training  
-   Fully Paid Relocation Package ( flight, transfer and hotel )   
-   Free Greek Lessons, discounts and other perks

## Apply

[Apply at Patrique Mercier Recruitment By Nellie](https://apply.workable.com/patrique-mercier-recruitment-fr/j/9DF84D9C4F/apply)

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