# Swedish Speaking Tier 1 Support Agent

> Patrique Mercier Recruitment By Nellie · Sweden (Remote) · Full-time · Posted 2025-07-31

**Salary:** EUR 16,000–20,000

**Workplace:** remote

**Department:** Nellie

## Description

Patrique Mercier Recruitment FR is excited to welcome applications for the position of Swedish Speaking Tier 1 Support Agent. This role is tailored for individuals who are dedicated to providing excellent customer service while engaging with our Swedish-speaking clients. As a Tier 1 Support Agent, you will be responsible for providing essential support and ensuring a positive customer experience.

  

### Responsibilities

-   Respond to inquiries from Swedish-speaking clients via phone, email, and chat with a focus on professionalism and empathy.
-   Troubleshoot fundamental technical issues, providing effective solutions or escalating issues as needed.
-   Communicate clear and accurate information about products, services, and company policies to clients.
-   Document interactions and resolutions thoroughly in the support management system.
-   Guide customers in utilizing product features and provide useful tips to enhance their experience.
-   Collaborate with other team members to foster improvements in service quality and customer satisfaction.
-   Maintain knowledge of company products, updates, and industry trends to deliver informed assistance.

## Requirements

-   Fluency in Swedish and English, with strong verbal and written communication skills.
-   Previous experience in customer service or support roles is preferred.
-   Strong problem-solving abilities and a customer-first attitude.
-   Capability to perform well in a fast-paced and dynamic environment.
-   Experience with support ticketing systems and CRM tools is an advantage.
-   Detail-oriented and skilled at multitasking.
-   A proactive approach to customer service and a passion for aiding clients.

## Benefits

1.  Competitive Monthly Salary
2.  Monthly Performance Bonus
3.  Fully Paid Training
4.  Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5.  Health Insurance
6.  Private Health Insurance
7.  2 Extra Salaries Per Year
8.  And Much More...

## Apply

[Apply at Patrique Mercier Recruitment By Nellie](https://apply.workable.com/patrique-mercier-recruitment-fr/j/9E27745F28/apply)

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