# Finnish Speaking Tier 1 Support Agent

> Patrique Mercier Recruitment By Nellie · Finland (Remote) · Full-time · Posted 2025-08-07

**Salary:** EUR 16,000–20,000

**Workplace:** remote

**Department:** Nellie

## Description

Patrique Mercier Recruitment FR is excited to announce an opening for a Finnish Speaking Tier 1 Support Agent. This role is perfect for individuals who are passionate about customer service and keen to support our Finnish-speaking clientele. As a Tier 1 Support Agent, you will be the first point of contact for clients, providing essential assistance and resolving inquiries effectively.

  

### Responsibilities

-   Manage incoming customer inquiries from Finnish-speaking clients via phone, email, and chat in a professional and friendly manner.
-   Troubleshoot basic technical issues, offering effective solutions or escalating issues when necessary.
-   Provide clear and concise information regarding our products, services, and company policies.
-   Accurately document all customer interactions and resolutions within the support management system.
-   Educate customers on product features and provide practical tips to enhance their experience.
-   Collaborate with team members to improve service quality and drive customer satisfaction.
-   Stay updated on company products, industry trends, and service updates to provide informed support.

## Requirements

-   Fluency in Finnish and English, with strong verbal and written communication skills.
-   Prior experience in customer service or support roles is preferred.
-   Strong problem-solving abilities with a customer-first mindset.
-   Ability to work efficiently in a fast-paced environment.
-   Experience with support ticketing systems and CRM tools is considered a plus.
-   Detail-oriented and capable of managing multiple tasks simultaneously.
-   A proactive and enthusiastic attitude towards customer service and client assistance.

## Benefits

1.  Competitive Monthly Salary
2.  Monthly Performance Bonus
3.  Fully Paid Training
4.  Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5.  Health Insurance
6.  Private Health Insurance
7.  2 Extra Salaries Per Year
8.  And Much More...

## Apply

[Apply at Patrique Mercier Recruitment By Nellie](https://apply.workable.com/patrique-mercier-recruitment-fr/j/B84CBC3979/apply)

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