# Spanish Speaking Online Platform Support Agent -Remote in Greece

> Patrique Mercier Recruitment By Nellie · Spain (Remote) · Full-time · Posted 2025-07-31

**Salary:** EUR 16,000–20,000

**Workplace:** remote

**Department:** Spanish

## Description

Patrique Mercier Recruitment FR is excited to offer a position for a Spanish Speaking Online Platform Support Agent. This role is essential in providing comprehensive support to Spanish-speaking users of our online platform. If you have excellent communication skills and a strong commitment to customer satisfaction, we invite you to become a part of our dynamic team!

  

### Responsibilities

-   Assist Spanish-speaking users through various channels including email, live chat, and phone, effectively addressing their inquiries and issues regarding the platform.
-   Troubleshoot and resolve user problems related to accounts and platform usage in a timely manner.
-   Provide clear instructions and guidance on how users can best navigate and utilize the platform.
-   Document user interactions and solutions in our CRM system to ensure consistency and quality of service.
-   Work in cooperation with other teams to highlight recurring issues and suggest improvements to enhance user experience.
-   Stay updated on platform developments and new features to offer accurate support.
-   Perform follow-up communications with users to confirm their satisfaction with the assistance received.

## Requirements

-   Fluent in Spanish and English, both written and verbal.
-   Prior experience in customer support or technical assistance, especially within an online service environment.
-   Strong technical skills and knowledge of online platforms and their functionalities.
-   Effective problem-solving abilities and a proactive approach to customer inquiries.
-   Excellent communication and interpersonal skills, with a strong emphasis on customer service.
-   Familiarity with CRM software and customer support systems is advantageous.
-   Ability to work autonomously and deliver high-quality service in a multifaceted environment.

## Benefits

1.  Competitive Monthly Salary
2.  Monthly Performance Bonus
3.  Fully Paid Training
4.  Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5.  Health Insurance
6.  Private Health Insurance
7.  2 Extra Salaries Per Year
8.  And Much More...

## Apply

[Apply at Patrique Mercier Recruitment By Nellie](https://apply.workable.com/patrique-mercier-recruitment-fr/j/B8D0BB1E01/apply)

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