# Dutch speaking customer service agent - work in Sofia - paid relocation

> Patrique Mercier Recruitment By Nellie · Sofia, Bulgaria · Full-time · Posted 2026-05-01

**Salary:** EUR 21,000–24,000

**Workplace:** on_site

**Department:** Dutch

## Description

Patrique Mercier Recruitment FR is seeking a motivated Dutch Speaking Customer Service Agent to join their team. This role offers the opportunity to engage with Dutch-speaking customers, providing exceptional support and ensuring customer satisfaction across all interactions.

  

### Responsibilities

-   Respond promptly and professionally to customer inquiries via phone, email, and chat.
-   Assist customers with product information, order processing, returns, and general support.
-   Resolve customer complaints effectively to maintain satisfaction.
-   Accurately document customer interactions and transactions in CRM software.
-   Collaborate with internal departments to enhance the customer experience.
-   Participate in training sessions to improve knowledge and customer service skills.

## Requirements

-   Fluency in Dutch and English, both spoken and written.
-   Previous experience in customer service or related roles is preferred.
-   Excellent communication and interpersonal skills.
-   Strong problem-solving abilities with a customer-focused mindset.
-   Proficiency in using customer service software and Microsoft Office.
-   Highly organized and detail-oriented.
-   Ability to work well within a team and independently.

## Benefits

-   Comprehensive training fully covered
-   Secure employment along with opportunities for career growth
-   Competitive salary
-   Extra health insurance options
-   Access to over 50 benefits and services tailored to your needs
-   A welcoming international workplace culture
-   Ongoing support and learning opportunities
-   1500 euro singing bonus
-   **Financial assistance for relocation, including transportation, hotel accommodations, rent, and help in securing a long-term place to live**

## Apply

[Apply at Patrique Mercier Recruitment By Nellie](https://apply.workable.com/patrique-mercier-recruitment-fr/j/BB293F6FEF/apply)

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