# Dutch Speaking Customer Service Agent - Work In Sofia - Fully Paid Relocation

> Patrique Mercier Recruitment By Nellie · Sofia, Bulgaria (Remote) · Full-time · Posted 2026-04-05

**Salary:** EUR 21,000–24,000

**Workplace:** remote

**Department:** Dutch

## Description

Patrique Mercier Recruitment FR is excited to offer an excellent opportunity for a Dutch Speaking Customer Service Agent to join a leading company in Sofia, Bulgaria. This position comes with a fully paid relocation package, allowing candidates to work in a dynamic and multicultural environment while advancing their customer service career.

  

### Responsibilities

-   Provide outstanding customer support to Dutch-speaking clients through multiple channels including phone, email, and chat.
-   Assist customers with inquiries about products, orders, returns, and other service-related concerns.
-   Resolve customer complaints effectively, ensuring a high level of satisfaction.
-   Maintain accurate and detailed records of customer interactions within the CRM system.
-   Collaborate with internal teams to enhance the overall customer experience.
-   Participate in training and development sessions to improve both product knowledge and customer service skills.

## Requirements

-   Fluency in Dutch and English, both written and spoken.
-   Previous experience in customer service or related roles is preferred.
-   Excellent communication and interpersonal skills.
-   Strong problem-solving abilities and a customer-focused mindset.
-   Proficiency with customer service software and Microsoft Office applications.
-   Detail-oriented and well-organized.
-   Willingness to relocate to Sofia with relocation costs fully covered.

## Benefits

-   Comprehensive training fully covered
-   Secure employment along with opportunities for career growth
-   Competitive salary
-   Extra health insurance options
-   Access to over 50 benefits and services tailored to your needs
-   A welcoming international workplace culture
-   Ongoing support and learning opportunities
-   1500 euro singing bonus
-   **Financial assistance for relocation, including transportation, hotel accommodations, rent, and help in securing a long-term place to live**

## Apply

[Apply at Patrique Mercier Recruitment By Nellie](https://apply.workable.com/patrique-mercier-recruitment-fr/j/BD2B603674/apply)

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