# Finnish Speaking E-commerce Support Specialist

> Patrique Mercier Recruitment By Nellie · Finland (Remote) · Full-time · Posted 2025-08-08

**Salary:** EUR 16,000–20,000

**Workplace:** remote

**Department:** Nellie

## Description

Patrique Mercier Recruitment FR is excited to offer a fantastic opportunity for a Finnish Speaking E-Commerce Support Specialist. This role is perfect for individuals who are not only fluent in Finnish but also have a passion for e-commerce. In this position, you will be essential in providing exceptional online shopping assistance to our Finnish-speaking customers, ensuring their inquiries are addressed with professionalism and care.

  

### Responsibilities

-   Deliver high-quality customer support to Finnish-speaking clients via email, chat, and phone communications.
-   Assist customers with inquiries related to product information, order status, returns, and payment options.
-   Effectively address and resolve customer complaints and issues with efficiency and professionalism.
-   Accurately manage and process customer orders throughout the entire order lifecycle.
-   Keep updated on product offerings, promotions, and company policies.
-   Collaborate with different departments to enhance the overall customer service experience.
-   Maintain detailed records of customer interactions in the CRM system for effective follow-up and resolution.

## Requirements

-   Fluency in Finnish and English, both written and spoken.
-   Prior experience in customer service or e-commerce is preferred.
-   A strong enthusiasm for e-commerce and an understanding of online shopping behaviors.
-   Excellent communication skills and a commitment to delivering outstanding customer service.
-   Experience with customer support software and CRM systems is advantageous.
-   Ability to work independently and manage inquiries in a fast-paced environment.
-   Strong analytical skills and attention to detail.

## Benefits

1.  Competitive Monthly Salary
2.  Monthly Performance Bonus
3.  Fully Paid Training
4.  Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5.  Health Insurance
6.  Private Health Insurance
7.  2 Extra Salaries Per Year
8.  And Much More...

## Apply

[Apply at Patrique Mercier Recruitment By Nellie](https://apply.workable.com/patrique-mercier-recruitment-fr/j/C97897A932/apply)

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