# Finnish Speaking Customer Support for Online Travel Agency

> Patrique Mercier Recruitment By Nellie · Finland (Remote) · Full-time · Posted 2025-08-08

**Salary:** EUR 16,000–20,000

**Workplace:** remote

**Department:** Nellie

## Description

Patrique Mercier Recruitment FR is focused on connecting talented individuals with exciting job opportunities. We are currently seeking a Finnish Speaking Customer Support Representative for an Online Travel Agency. This role is perfect for individuals who are passionate about travel and eager to assist Finnish-speaking clients in booking and optimizing their travel experiences.

  

### Responsibilities

-   Provide exceptional customer support to Finnish-speaking clients regarding online travel bookings through phone, email, and chat.
-   Assist customers with inquiries related to itineraries, booking modifications, and travel policies.
-   Effectively resolve customer issues and complaints to ensure a smooth travel experience.
-   Document customer interactions accurately and follow up on outstanding issues in a timely manner.
-   Collaborate with internal teams to address customer needs and improve overall service efficiency.
-   Stay updated on travel regulations, offers, and best practices to provide accurate assistance to clients.
-   Gather customer feedback to support the ongoing enhancement of services offered.

## Requirements

-   Fluency in Finnish and English, both written and spoken.
-   Experience in customer service, preferably in the travel or hospitality sector.
-   Excellent communication and interpersonal skills with a customer-focused approach.
-   Strong problem-solving skills and the ability to work confidently under pressure.
-   Proficient in using CRM systems and standard office applications.
-   Detail-oriented with effective time management skills.
-   Flexibility to work varied hours, including evenings and weekends as needed.

## Benefits

-    Private Health Insurance 
-   Training & Development 
-    Performance Bonus  
-   2 Extra Salaries Per Year Fully Paid Training  
-   Fully Paid Relocation Package ( flight, transfer and hotel )   
-   Free Greek Lessons, discounts and other perks

## Apply

[Apply at Patrique Mercier Recruitment By Nellie](https://apply.workable.com/patrique-mercier-recruitment-fr/j/D13E0FF106/apply)

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