# Italian Speaking Service Desk Analyst -Remote in Greece

> Patrique Mercier Recruitment By Nellie · Italy (Remote) · Full-time · Posted 2025-07-29

**Salary:** EUR 16,000–20,000

**Workplace:** remote

**Department:** Italian

## Description

Patrique Mercier Recruitment FR is thrilled to announce an opening for an Italian Speaking Service Desk Analyst. This role will be pivotal in delivering high-quality support to our Italian-speaking clients, ensuring their technical issues are handled efficiently and effectively. As a Service Desk Analyst, you will leverage your technical skills and communication abilities to enhance customer satisfaction and provide outstanding service.

  

### Responsibilities

-   Serve as the main point of contact for Italian-speaking clients, managing inquiries via phone, email, and chat.
-   Troubleshoot and resolve various technical problems related to software, hardware, and IT services.
-   Accurately document all support requests and resolutions in the service desk ticketing system.
-   Guide clients in using products and resolving issues, fostering a positive customer experience.
-   Collaborate with internal IT teams to escalate complex issues and ensure timely resolutions.
-   Proactively follow up with clients to confirm satisfaction and complete resolution of their issues.
-   Stay updated with the latest product information and industry trends to enhance support delivery.

## Requirements

-   Fluency in Italian and English, with excellent verbal and written communication skills.
-   Prior experience in a service desk, IT support, or technical role is highly advantageous.
-   Strong analytical and troubleshooting skills to resolve client issues effectively.
-   A customer-centric approach with strong interpersonal skills.
-   Familiarity with service desk software and IT systems is a valuable asset.
-   Ability to work independently and manage multiple tasks efficiently.
-   A commitment to continuous learning and adapting to new technologies and processes.

## Benefits

1.  Competitive Monthly Salary
2.  Monthly Performance Bonus
3.  Fully Paid Training
4.  Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5.  Health Insurance
6.  Private Health Insurance
7.  2 Extra Salaries Per Year
8.  And Much More...

## Apply

[Apply at Patrique Mercier Recruitment By Nellie](https://apply.workable.com/patrique-mercier-recruitment-fr/j/D2129F2F9F/apply)

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