# Polish Speaking Customer Service Agent - Work In Sofia - Fully Paid Relocation

> Patrique Mercier Recruitment By Nellie · Sofia, Bulgaria (Remote) · Full-time · Posted 2026-04-05

**Salary:** EUR 18,000–23,000

**Workplace:** remote

**Department:** Polish

## Description

Patrique Mercier Recruitment FR is excited to offer an exceptional opportunity for a Polish Speaking Customer Service Agent to join a vibrant team in Sofia, Bulgaria. This role includes a fully paid relocation package, providing an ideal chance for passionate customer service professionals eager to advance their careers while experiencing a new culture.

  

### Responsibilities

-   Provide high-quality customer service to Polish-speaking customers across multiple communication channels such as phone, email, and chat.
-   Assist customers with inquiries related to products, orders, returns, and general support.
-   Efficiently resolve customer issues and complaints to ensure satisfaction.
-   Maintain accurate records of customer interactions in the CRM system.
-   Collaborate with other teams to improve processes and enhance the customer experience.
-   Engage in continuous learning to increase product knowledge and customer service skills.

## Requirements

-   Fluency in Polish and English, both written and spoken.
-   Previous experience in customer service roles, preferably in a related industry.
-   Excellent communication and interpersonal skills.
-   Strong problem-solving abilities with a customer-oriented mindset.
-   Proficiency in customer service software and Microsoft Office applications.
-   Highly organized and detail-oriented.
-   Willingness to relocate to Sofia with all relocation expenses fully covered.

## Benefits

-   Comprehensive training fully covered
-   Secure employment along with opportunities for career growth
-   Competitive salary
-   Extra health insurance options
-   Access to over 50 benefits and services tailored to your needs
-   A welcoming international workplace culture
-   Ongoing support and learning opportunities
-   1500 euro singing bonus
-   **Financial assistance for relocation, including transportation, hotel accommodations, rent, and help in securing a long-term place to live**

## Apply

[Apply at Patrique Mercier Recruitment By Nellie](https://apply.workable.com/patrique-mercier-recruitment-fr/j/DB7967E1FC/apply)

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